The RightAnswers Knowledge-Paks content provided by RightAnswers was in HTML format. This format works fine with RKM through version 7.5. Apparently with version 7.6 BMC completely changed the RKM application using their own indexing/searching processes as opposed to an external index/search application (Hummingbird).
Since this change, RightAnswers has yet to finalize a method to produce a suitable format for RKM 7.6 and generate documentation. They did run a special content publish earlier this year to generate content in an ARX format for use in RKM 7.6. They provided me with these files but I need some guidance on configuring RKM and importing the ARX files. Has anyone performed this import of these files and if so, can you provide any assistance? Is it just imported using the Data Import Tool? The instructions I've seen regarding this import doesn't specify which form to import the KPaks into. Any help would be appreciated! Thanks, Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
