That’s true. Did not think of that.. In this case if you have a server group you would also need to make sure that there is a shared directory that all the servers in the server group have access to at all times, that would need to be configured as the full text search directory, for full text search to be available on all servers in that server group..
Joe From: Chowdhury, Tauf Sent: Monday, August 29, 2011 8:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** Joe, What you say is true, however, the Full Text Search still has to index the records in order for them to appear in search results or else you may get the “Index does not exist” error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, August 29, 2011 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, where indexing was required for hummingbird to build its indexes even if a single article existed.. That is no longer required as the knowledgebase is now an integral part of the AR System and not a third party entity that could exist independent of the AR System. Joe From: Roger Justice Sent: Monday, August 29, 2011 3:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -----Original Message----- From: Sam Cerrato <samcerra...@yahoo.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 29, 2011 3:27 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -------------------------------------------------------------------------------- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
