Well... In the past I have completed a lot of R&D on ITIL software vendors for pure research or for the creation/response to RFP's.
Amanullah if it is research you are doing - then I would suggest EMA. I don't know how well funded you are to do research, but you can set up a free account with EMA and look at some of the free advice they offer: ____________________________________________________ (1) Website http://www.enterprisemanagement.com (2) ITIL Process Research http://www.enterprisemanagement.com/coverage/ITIL.php (3) IT Vendor Research http://www.enterprisemanagement.com/vendors/subscriptions.php (4) IT Management Solution Center (This is a free tool for getting some basic knowledge on vendors). http://itsolutions.enterprisemanagement.com/ ____________________________________________________ I hope this helps. Good luck on the research. Be sure to send me a copy when you are done. On Sep 28, 11:38 am, David Sanders <david.sand...@westoverconsulting.co.uk> wrote: > For a list of ITIL processes and toolsets take a look > athttp://www.pinkelephant.com/PinkVERIFY/ > And follow the 4 links at the bottom of the page... there are many more > products than the four you list. The pages list which ITIL processes each > vendor is verified for > > David Sanders > Solution Architect > Enterprise Service Suite @ Work > ========================== > > tel +44 1494 468980 > mobile +44 7710 377761 > email david.sand...@westoverconsulting.co.uk > > webhttp://www.westoverconsulting.co.uk > > > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) > Sent: Wednesday, September 28, 2011 2:16 PM > To: arsl...@arslist.org > Subject: Re: Why ITIL is not standardize till now? > > Hi Elry, > > Thanks for your response. I am doing research on it, my research topic is > "Towards ITIL Processes Standardization". I want to study the processes of > all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which > are using ITIL concepts. For BMC Remedy I have all processes of Incident > Management, Problem Management, Change Management, Service Level Management, > and Release Management. I don't have processes of HP Openview, IBM Tivoli, > and CA inc. How can I get documents of processes? After studying all > processes I can write something on my topic. > Again thanks for your response and waiting for again response. > > Thanks & Regards > > Amanullah > IT Enterprise Applications > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Elry > Sent: Wednesday, September 28, 2011 4:19 PM > To: arsl...@arslist.org > Subject: Re: Why ITIL is not standardize till now? > > Good Question... > > They seem to like to deal only with the academic generalities and > refuse to roll up their sleeves and do the real work. > I was fortunate do my ITIL Masters with one of the original founders > of ITIL. He intimated that their goal was to provide > a blueprint with general guidelines that could be adapted to various > organizations; therefore, to actually get into the > details would deter from their "prime directive"; ergo, organizations > like "Pink Elephant" and guidelines like "Pink Verify". > > Maybe in time as ITIL V3 matures - there will be more conclusive > guidelines. > > On Sep 28, 1:15 am, "IT (Amanullah Bashir Ahmed)" > <ahmed...@emiratesnbd.com> wrote: > > Hi there, > > I visited the link and got good information thanks for the link. But my > query is Why ITIL itself is not making its own standards? > > > Thanks & Regards > > > Amanullah > > IT Enterprise Applications > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Elry > > Sent: Monday, September 26, 2011 12:45 AM > > To: arsl...@arslist.org > > Subject: Re: Why ITIL is not standardize till now? > > > To further add to that - check the following links see if they help... > > > 1) Pink Verify Standards > > >http://www.pinkelephant.com/pinkverify/ > > > 2) OGC Standards > > >http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx > > > 3) BMC is gold level member of the OGC Standards. > > >http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... > > > On Sep 25, 7:25 am, Brian Pancia <panc...@finityit.com> wrote: > > > Look at ISO 20000. This is pretty much the standard for ITIL. > > > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) > > > Sent: Sunday, September 25, 2011 3:31 AM > > > To: arsl...@arslist.org > > > Subject: Why ITIL is not standardize till now? > > > > ** > > > > Hi, > > > > Why ITIL is not standardize till now? > > > > If we see IEEE, they have their standards but ITIL don't have. > > > > Anybody knows about white paper on ITIL Standardization. Standards work > > > best when they describe something in measureable terms that can be > > > independently tested and verified. Standards define a definite output in > > > unambiguous language to prevent miscommunications and misunderstandings. > > > > Thanks & Regards > > > > Amanullah > > > > IT Enterprise Applications > > > > DISCLAIMER:"This e-mail message including any of its attachments is > intended > > > solely for the addressee(s) and may contain privileged information. 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