Drop the leading and trailing semi-colon, make sure those double quotes are
not part of the value. Make sure the server is configured for multiple
assignee groups (Server Configuration-> Configuration-> Enable Multiple
Assign Groups).
Axton Grams
On Thu, Sep 29, 2011 at 7:20 AM, Brian Pancia <panc...@finityit.com> wrote:
> **
>
> We are currently trying to setup ITSM 7.6.04 to restrict access based on a
> selected group of people. This group will be different for each ticket.
> Basically, the user will go into an Incident and select people to add to a
> restricted access list. We are trying to push this list of users to field
> 112. The BMC workflow documentation spells out the syntax
> (";'joeuser';'janeuser';"). However, this throws out Error 417 stating
> there is no group defined. Now a way around this is to add each user as
> their own group. However, adding groups for each user and maintaining that
> as people are added/removed would probably not be the best idea. Has anyone
> had any success implementing this in 7.6.04?****
>
> ** **
>
> Brian****
>
> ** **
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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