You don't need to use this utility. It does what you want but also does a load of what you don't want!
As you say, use the dev studio to add the fields to the AST forms. If you need a new AST form for a new class then export an existing one (of the parent or sibling class) to an XML file, edit the ~ 6 lines in this file that refer to the original class then import it to create the new AST form. After this share all the workflow of the original AST form class with it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: 29 September 2011 18:50 To: arslist@ARSLIST.ORG Subject: Sync Asset UI with CMDB... ** Hello All, Starting right off, does anyone know the what exactly the "Sync Asset UI with CMDB" process does? What it touches? My understanding from way back was that the following steps were performed on a class by the Sync: 1. Check to see if on the AST form, a 'Custom 0' tab exists. a. If the tab does not exist, create it. 2. Going to the last 'Custom X' tab found, is there room to add another field to it a. If no room, then create a new 'Custom X+1' tab. 3. Take the custom field found on the BMC.CORE class and add it into the view of the current AST form (if the field already exists on the AST form, then skip to the next custom field). 4. Put the custom field just added to the view onto the 'Custom X' tab (or newly created one). Normally this aligns it under the previous field 5. Repeat steps 2-4 for any other custom fields added. We have been running into a lot of problems with using the SyncUI, especially now that we have overlays involved. Does one even need to use the SyncUI? Can we not create our custom fields in the CMDB through the normal process, and then open the AST forms, create the overlay if needed, and add those fields into the view and then drop them where we want them? Is there any other meta data that gets added to other parts of the system by the SyncUI that the above steps would miss? Our current environments are both Linux and Solaris, using Oracle 11 and 7.6.04 SP2 where available. Any thoughts would be greatly appreciated. Brent Goodman _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
