Additional Info:
The duplicate Change Request IDs only happen whenever a user initiates
Copy-To-New.
Thanks,
Vincent
From: vincent_dap...@hotmail.com
To: arslist@arslist.org
Subject: Duplicate Change (CRQ) Request records
Date: Thu, 6 Oct 2011 11:43:47 -0500
Dear Listers,
Remedy 7.1.00 patch 011
ITSM 7.0.02 patch 003
Running on Windows 2003 Server
Microsoft SQL Server 2005
The past few days, we are having issues with duplicate Change Request records
being created by the system.
Change ID*+
InstanceId(179)
Request ID(1)
CRQ000000103990
ID00145E7B66A6LzWNTgD_bOAQG4wE
CRQ000000102458
CRQ000000103990
ID00145E7B66A6LzWNTgD_bOAQG4wE
CRQ000000102459
Our theory points to Time-outs being presented by the server while users are
hitting Save. In the meantime, users keep hitting Save thinking their request
has not gone through and thereby probably creating the duplicate CRQ records(?).
Anyone encountered this similar issue in the past?
Any assistance is appreciated.
Thanks,
Vincent
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