Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do..
So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
