Good morning,

I have a user receiving ARERR 9350, which states, "Network protocol/data error 
when performing data operation.  Please contact administrator."  I've never 
seen this message appear, and it looks like only one person is getting it.  
He's logging in to the Mid Tier on ARS 7.5, and the main variable that I can 
think of that may be a factor is that he is using a virtual machine for his 
desktop.  Our client-side virtual infrastructure is terrible, so I suspect that 
it may be a lack of bandwidth or some sort of disconnect on that side, but he's 
not getting a browser error so I would have normally suspected that.  The other 
thing to consider is that we recently started using JSS's SSO authentication 
plugin, which seems to work great for everyone, but I have to consider it as a 
possible factor since it is newly implemented.

Does anyone have any idea what could generate this message?  We can't reproduce 
it, it just randomly happens.  Also, BMC's documentation is pretty terrible 
here.  It just states, "An internal error occurred because parameters passed to 
the back channel were incorrect." That is pretty much gibberish as far as I can 
tell.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


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