Good morning, I have a user receiving ARERR 9350, which states, "Network protocol/data error when performing data operation. Please contact administrator." I've never seen this message appear, and it looks like only one person is getting it. He's logging in to the Mid Tier on ARS 7.5, and the main variable that I can think of that may be a factor is that he is using a virtual machine for his desktop. Our client-side virtual infrastructure is terrible, so I suspect that it may be a lack of bandwidth or some sort of disconnect on that side, but he's not getting a browser error so I would have normally suspected that. The other thing to consider is that we recently started using JSS's SSO authentication plugin, which seems to work great for everyone, but I have to consider it as a possible factor since it is newly implemented.
Does anyone have any idea what could generate this message? We can't reproduce it, it just randomly happens. Also, BMC's documentation is pretty terrible here. It just states, "An internal error occurred because parameters passed to the back channel were incorrect." That is pretty much gibberish as far as I can tell. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
