Anything that interferes with the mid-tier to client communication will cause this error: - Security plugins for your web infrastructure that block AJAX requests - Misconfigured load balancers that do not keep a client with a specific midtier server - Authentication components that allow the session to expire prematurely - Proxy servers (only seen this with active-active proxy servers and source IP based session persistence on the mid-tier server)
If you are using a load balancer, what method are you using for session persistence (cookie, source ip, etc.)? If source IP, did the IP address on the client machine change? Axton Grams On Tue, Oct 11, 2011 at 8:05 AM, Pierson, Shawn <shawn.pier...@sug.com>wrote: > ** > > Good morning,**** > > ** ** > > I have a user receiving ARERR 9350, which states, “Network protocol/data > error when performing data operation. Please contact administrator.” I’ve > never seen this message appear, and it looks like only one person is getting > it. He’s logging in to the Mid Tier on ARS 7.5, and the main variable that > I can think of that may be a factor is that he is using a virtual machine > for his desktop. Our client-side virtual infrastructure is terrible, so I > suspect that it may be a lack of bandwidth or some sort of disconnect on > that side, but he’s not getting a browser error so I would have normally > suspected that. The other thing to consider is that we recently started > using JSS’s SSO authentication plugin, which seems to work great for > everyone, but I have to consider it as a possible factor since it is newly > implemented.**** > > ** ** > > Does anyone have any idea what could generate this message? We can’t > reproduce it, it just randomly happens. Also, BMC’s documentation is pretty > terrible here. It just states, “An internal error occurred because > parameters passed to the back channel were incorrect.” That is pretty much > gibberish as far as I can tell.**** > > ** ** > > Thanks,**** > > ** ** > > *Shawn Pierson * > > Remedy Developer | Southern Union**** > > ** ** > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
