Are you on a load balanced environment in a server group? I've seen this error when the session timeouts are out of sync or not configured properly. If he's using a VM/VDI, also look to see if your VDI environment is behind a firewall (internal or external) and how they handle idle session timeouts or if they are configured to go through your load balancer.
Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, October 11, 2011 9:05 AM To: arslist@ARSLIST.ORG Subject: ARERR 9350? ** Good morning, I have a user receiving ARERR 9350, which states, "Network protocol/data error when performing data operation. Please contact administrator." I've never seen this message appear, and it looks like only one person is getting it. He's logging in to the Mid Tier on ARS 7.5, and the main variable that I can think of that may be a factor is that he is using a virtual machine for his desktop. Our client-side virtual infrastructure is terrible, so I suspect that it may be a lack of bandwidth or some sort of disconnect on that side, but he's not getting a browser error so I would have normally suspected that. The other thing to consider is that we recently started using JSS's SSO authentication plugin, which seems to work great for everyone, but I have to consider it as a possible factor since it is newly implemented. Does anyone have any idea what could generate this message? We can't reproduce it, it just randomly happens. Also, BMC's documentation is pretty terrible here. It just states, "An internal error occurred because parameters passed to the back channel were incorrect." That is pretty much gibberish as far as I can tell. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
