ok, it finished: I ran it over night// had several warnings.. but no failures.. off to the logs.. total time :: 7.5 hours
On Wed, Oct 19, 2011 at 3:09 PM, strauss <stra...@unt.edu> wrote: > ** > > My installs are failing after only 70 or 80 minutes. I cleaned up the > first defect and it has now failed on another. Apparently SP2 depends on > things that failed to happen properly during my 7.6.03 upgrades from earlier > versions, so it is unable to complete. Nothing here to instill confidence > for planning a rapid move to SP2 in the production environment.**** > > ** ** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Wednesday, October 19, 2011 1:56 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** > > ** ** > > ** OK back at it again::: According to Support::: > > so now I am asking again::: > ENV: 64 cpu's 32 gig of ram > > How many hours is the task update suppose to take? 6 - 8 - 12 - 24 hours? > Cause were over 5 already.. > > **** > > On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi <remedy...@gmail.com> > wrote:**** > > So they broke it twice ! Lol**** > > > > Sent from my iPhone so typo's or funky words can and do happen!**** > > > On Oct 18, 2011, at 6:02 PM, strauss <stra...@unt.edu> wrote:**** > > ** **** > > BMC Support indicates that there is a known defect with a view ID that > basically prevents the ITSM SP2 installer from completing successfully. It > looks like it will affect all of my available environments.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *strauss > *Sent:* Tuesday, October 18, 2011 1:43 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** > > **** > > ** **** > > The rik.err error was:**** > > **** > > Definition File (D:\Program Files (x86)\BMC > Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def) > import failed with error code (392) :- (Field/VUI name must be unique for > the form -- there is already a field or VUI using this name)**** > > **** > > Since there are almost 300 forms in that def file, I’m going to let BMC > figured out what they did wrong. The only form I overlaid on the server is > HPD:Help Desk (one field, Reported Source was given Other as a Default > value) and one of the 7.6.04 upgrades added an overlay for > HPD:HelpDesk_AuditLogSystem, and neither of those is in the problematic def > file.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *strauss > *Sent:* Tuesday, October 18, 2011 1:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** > > **** > > ** **** > > Oh, I doubt that (that there is any hope for me)… my downloads are from > last week. The Atrium SP2 applied clean on the second try, but the ITSM SP2 > just completed with a failure. So far the SP2 installers are NOT looking > good at all.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, October 18, 2011 1:11 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** > > **** > > ** you will not believe it:: LIKE THIS HAS NEVER HAPPENED:::: > > Files uploaded to the download site are BAD::: they just replaced them with > the correct files yesterday?!? I guess.. > Go Figure.. > > So I have re reinstall everything Again.. Wonderful.. So there is hope for > ya Chris!!! > LOL........**** > > On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote:**** > > ** **** > > Do you have an SQL log?? It looks like it is updating 1 record at a time* > *** > > **** > > Fred**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, October 18, 2011 11:57 AM**** > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** > > **** > > ** **** > > OK, 3 hours of this::: NOW WHAT>>>????**** > > **** > > (Oct 18 2011 03:54:07.112 PM > +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, > **** > > LOG EVENT {Description=[Code],Detail=[550]}**** > > (Oct 18 2011 03:54:07.113 PM > +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, > **** > > LOG EVENT {Description=[Code],Detail=[551]}**** > > (Oct 18 2011 03:54:07.113 PM > +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, > **** > > LOG EVENT {Description=[Code],Detail=[552]}**** > > (Oct 18 2011 03:54:07.114 PM > +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, > **** > > LOG EVENT {Description=[Code],Detail=[8303]}**** > > (Oct 18 2011 03:54:07.115 PM > +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, > **** > > LOG EVENT {Description=[RIK load application > command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f > /u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml > -m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n > InstallRAF7604 -L]}**** > > **** > > On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi <remedy...@gmail.com> > wrote:**** > > OK, Atrium core sp2 was not a problem, but I was doing oob install too. > the bmc itsm overlay install is running now, for over 2 hours... I am > getting a little concerned.. it appears stuck on task progress, executing.. > I do not see anything in the /var/tmp files .. I must be missing > something.. > but we shall see..**** > > **** > > On Tue, Oct 18, 2011 at 10:14 AM, strauss <stra...@unt.edu> wrote:**** > > ** **** > > Sounds like you had better luck than I. I started running the SP2 installs > on my sample data environment which has been stable on some lightweight 2008 > R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without > incident. The SP2 ARS installer ran just fine – updated ALL components. > The Atrium installer exploded in a shower of sparks and left the system as > toast; apparently it tried unsuccessfully to restart the AR Service during > the install, and stopped the service but not the process – which remained > connected to the SQL Server, and proceeded to spew some of the coolest error > messages I have seen in a while; here is a selection for your entertainment: > **** > > **** > > Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: > Miscellaneous tli error - System error (Connection refused)**** > > **** > > Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version > 7.6.04 SP2 201110080614**** > > (c) Copyright 1991-2011 BMC Software, Inc. **** > > Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is > already running on the same RPC socket (ARERR 35)**** > > Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc > software*arsystem*confRemedyMutex390600**** > > Mon Oct 17 15:15:45 2011: AR System server terminated — fatal error > occurred in ARSERVER (ARNOTE 21)**** > > Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:04:22 2011 ITSMT01 (9999) RMDY.ITSM.RKM.FILESYSTEM : RPC: > Miscellaneous tli error - System error (Connection refused)**** > > Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:04:26 2011 ITSMT01 (22701) > REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System > error (Connection refused)**** > > **** > > Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli > error - System error (Connection refused)**** > > Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:06:20 2011 itsmt01.unt.edu (9999) ARSYS.ARF.REGISTRY : > RPC: Miscellaneous tli error - System error (Connection refused)**** > > Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: > Miscellaneous tli error - System error (Connection refused)**** > > Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:06:22 2011 ITSMT01 (9999) RMDY.ITSM.RLE : RPC: > Miscellaneous tli error - System error (Connection refused)**** > > Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection to > the AR System Plug-In server (ARERR 8760)**** > > Mon Oct 17 16:06:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: > Miscellaneous tli error - System error (Connection refused)**** > > Mon Oct 17 16:18:06 2011 : Action Request System(R) Server x64 Version > 7.6.04 SP2 201110080614**** > > (c) Copyright 1991-2011 BMC Software, Inc. **** > > Mon Oct 17 16:18:07 2011 ProcessMain : Another copy of the server is > already running on the same RPC socket (ARERR 35)**** > > Mon Oct 17 16:18:07 2011 d:*program files (x86)*bmc > software*arsystem*confRemedyMutex390600**** > > Mon Oct 17 16:18:07 2011: AR System server terminated — fatal error > occurred in ARSERVER (ARNOTE 21)**** > > **** > > So far I am not impressed. Also, the problem with logging in that I have > been fighting in Migrator 7.6.04 – all versions since 7.6.03 – was not fixed > in SP2, so that was no improvement.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, October 18, 2011 8:14 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** > > **** > > ** This was an upgrade from 7.6.04 SP1 -- forgot to mention.**** > > On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi <remedy...@gmail.com> > wrote:**** > > OK folks, > ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2 > Solaris 10 I installed, and the installer was pretty intelligent, and I > had 1 minor weird issue, and the fix was odd. Where the page is that asked > for the aradmin and password (put in the password). mine was default for > aradmin however it did not like it when I got to the page that asked for the > system password it says the aradmin password was wrong (you would think that > was already done).. so if you go back 4 - 5 steps and put in the aradmin and > password, then as you move forward : bang it knows the rest and does it > (fairly intelligent). Strange but it went through the install without a > hitch.. > I have not see anything like this in a while.. have not tested fully.. but > wanted you all to know.. we are making progress... > > Thanks BMC > > -- > Patrick Zandi**** > > **** > > **** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > > -- > Patrick Zandi > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > > -- > Patrick Zandi > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
