Congratulations!
Could somebody from BMC explain what is happening during this time where
nothing appears to be happening? I remember having the same experience
during the 7.5 to 7.6.04 SP1 upgrade. The logs do not indicate that
anything is happening and a db trace shows very little activity. You just
have to hold your breath, have faith and hope for the best.
Below is a snippet of our production upgrade notes the times of each
install. Fortunately I was able to take the system down for two days
because we only had three people using this new system for production data
(contracts). We finished just a hair past our 9 AM time to return to
production (I got lucky).
++++++++++++++++++++++++++++++++++++
Run ARSystem_7604SP1_Windows (5/25/2011 14:02 - 16:00)
• A handful of errors:
§ arerror.log
§ Wed May 25 15:01:05 2011 390600 : Could not find or read the
tags file. (ARNOTE 452)
§ Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR
System\Licenses\<servername>\arsystem.tag
§ Wed May 25 15:02:03 2011 390600 : The value(s) for this entry
violate a unique index that has been defined for this form (ARERR 382)
§ Wed May 25 15:02:02 2011 390600 : Creation of an application
form failed. (ARERR 4550)
§ An error regarding the email engine.
Run atrium7604SP1.win (5/25/2011 23:17 - 5/26/2011 13:21)
• RIK hung at 00:23, acknowledged and process started again at 08:03
• Finished without further error
• The issues in test with Active Link guides after Atrium Core did not
happen in production
• Create Windows symbolic link to account for AIE directory change
§ mklink /J "D:\Program Files (x86)\BMC
Software\AtriumCore\aie\service" "D:\Program Files (x86)\BMC
Software\AtriumCore\aie\service64"
Run BMCRemedyITSMSuite7604SP1.windows (5/26/2011 14:00 - 5/27/2011 07:33)
Run ServiceLevelManagement7.6.04.SP1.windows (5/27/2011 08:07 - 09:02)
Run BmcRkm7604SP1.windows (5/29/2001 23:30 - 5/30/2011 02:04)
Run atriumintegrator7604SP1.client_server.win /
atriumintegrator7604.server.win (6/4/2011 20:56 - 21:30)
++++++++++++++++++++++++++++++++++++
Jason
On Thu, Oct 20, 2011 at 5:38 AM, patrick zandi <remedy...@gmail.com> wrote:
> ** ok, it finished: I ran it over night// had several warnings.. but no
> failures..
> off to the logs.. total time :: 7.5 hours
>
>
> On Wed, Oct 19, 2011 at 3:09 PM, strauss <stra...@unt.edu> wrote:
>
>> **
>>
>> My installs are failing after only 70 or 80 minutes. I cleaned up the
>> first defect and it has now failed on another. Apparently SP2 depends on
>> things that failed to happen properly during my 7.6.03 upgrades from earlier
>> versions, so it is unable to complete. Nothing here to instill confidence
>> for planning a rapid move to SP2 in the production environment.****
>>
>> ** **
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/ ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
>> *Sent:* Wednesday, October 19, 2011 1:56 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.****
>>
>> ** **
>>
>> ** OK back at it again::: According to Support:::
>>
>> so now I am asking again:::
>> ENV: 64 cpu's 32 gig of ram
>>
>> How many hours is the task update suppose to take? 6 - 8 - 12 - 24 hours?
>> Cause were over 5 already..
>>
>> ****
>>
>> On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi <remedy...@gmail.com>
>> wrote:****
>>
>> So they broke it twice ! Lol****
>>
>>
>>
>> Sent from my iPhone so typo's or funky words can and do happen!****
>>
>>
>> On Oct 18, 2011, at 6:02 PM, strauss <stra...@unt.edu> wrote:****
>>
>> ** ****
>>
>> BMC Support indicates that there is a known defect with a view ID that
>> basically prevents the ITSM SP2 installer from completing successfully. It
>> looks like it will affect all of my available environments.****
>>
>> ****
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/ ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *strauss
>> *Sent:* Tuesday, October 18, 2011 1:43 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.****
>>
>> ****
>>
>> ** ****
>>
>> The rik.err error was:****
>>
>> ****
>>
>> Definition File (D:\Program Files (x86)\BMC
>> Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
>> import failed with error code (392) :- (Field/VUI name must be unique for
>> the form -- there is already a field or VUI using this name)****
>>
>> ****
>>
>> Since there are almost 300 forms in that def file, I’m going to let BMC
>> figured out what they did wrong. The only form I overlaid on the server is
>> HPD:Help Desk (one field, Reported Source was given Other as a Default
>> value) and one of the 7.6.04 upgrades added an overlay for
>> HPD:HelpDesk_AuditLogSystem, and neither of those is in the problematic def
>> file.****
>>
>> ****
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/ ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *strauss
>> *Sent:* Tuesday, October 18, 2011 1:19 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.****
>>
>> ****
>>
>> ** ****
>>
>> Oh, I doubt that (that there is any hope for me)… my downloads are from
>> last week. The Atrium SP2 applied clean on the second try, but the ITSM SP2
>> just completed with a failure. So far the SP2 installers are NOT looking
>> good at all.****
>>
>> ****
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/ ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
>> *Sent:* Tuesday, October 18, 2011 1:11 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.****
>>
>> ****
>>
>> ** you will not believe it:: LIKE THIS HAS NEVER HAPPENED::::
>>
>> Files uploaded to the download site are BAD::: they just replaced them
>> with the correct files yesterday?!? I guess..
>> Go Figure..
>>
>> So I have re reinstall everything Again.. Wonderful.. So there is hope for
>> ya Chris!!!
>> LOL........****
>>
>> On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W <
>> frederick.w.gro...@xo.com> wrote:****
>>
>> ** ****
>>
>> Do you have an SQL log?? It looks like it is updating 1 record at a time
>> ****
>>
>> ****
>>
>> Fred****
>>
>> ****
>>
>> ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
>> *Sent:* Tuesday, October 18, 2011 11:57 AM****
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.****
>>
>> ****
>>
>> ** ****
>>
>> OK, 3 hours of this::: NOW WHAT>>>????****
>>
>> ****
>>
>> (Oct 18 2011 03:54:07.112 PM
>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
>> ****
>>
>> LOG EVENT {Description=[Code],Detail=[550]}****
>>
>> (Oct 18 2011 03:54:07.113 PM
>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
>> ****
>>
>> LOG EVENT {Description=[Code],Detail=[551]}****
>>
>> (Oct 18 2011 03:54:07.113 PM
>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
>> ****
>>
>> LOG EVENT {Description=[Code],Detail=[552]}****
>>
>> (Oct 18 2011 03:54:07.114 PM
>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
>> ****
>>
>> LOG EVENT {Description=[Code],Detail=[8303]}****
>>
>> (Oct 18 2011 03:54:07.115 PM
>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
>> ****
>>
>> LOG EVENT {Description=[RIK load application
>> command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
>> /u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
>> -m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n
>> InstallRAF7604 -L]}****
>>
>> ****
>>
>> On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi <remedy...@gmail.com>
>> wrote:****
>>
>> OK, Atrium core sp2 was not a problem, but I was doing oob install too.
>> the bmc itsm overlay install is running now, for over 2 hours... I am
>> getting a little concerned.. it appears stuck on task progress, executing..
>> I do not see anything in the /var/tmp files .. I must be missing
>> something..
>> but we shall see..****
>>
>> ****
>>
>> On Tue, Oct 18, 2011 at 10:14 AM, strauss <stra...@unt.edu> wrote:****
>>
>> ** ****
>>
>> Sounds like you had better luck than I. I started running the SP2
>> installs on my sample data environment which has been stable on some
>> lightweight 2008 R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04,
>> and SP1 without incident. The SP2 ARS installer ran just fine – updated ALL
>> components. The Atrium installer exploded in a shower of sparks and left
>> the system as toast; apparently it tried unsuccessfully to restart the AR
>> Service during the install, and stopped the service but not the process –
>> which remained connected to the SQL Server, and proceeded to spew some of
>> the coolest error messages I have seen in a while; here is a selection for
>> your entertainment:****
>>
>> ****
>>
>> Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
>> Miscellaneous tli error - System error (Connection refused)****
>>
>> ****
>>
>> Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version
>> 7.6.04 SP2 201110080614****
>>
>> (c) Copyright 1991-2011 BMC Software, Inc. ****
>>
>> Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is
>> already running on the same RPC socket (ARERR 35)****
>>
>> Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc
>> software*arsystem*confRemedyMutex390600****
>>
>> Mon Oct 17 15:15:45 2011: AR System server terminated — fatal error
>> occurred in ARSERVER (ARNOTE 21)****
>>
>> Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:04:22 2011 ITSMT01 (9999) RMDY.ITSM.RKM.FILESYSTEM :
>> RPC: Miscellaneous tli error - System error (Connection refused)****
>>
>> Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:04:26 2011 ITSMT01 (22701)
>> REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System
>> error (Connection refused)****
>>
>> ****
>>
>> Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli
>> error - System error (Connection refused)****
>>
>> Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:06:20 2011 itsmt01.unt.edu (9999) ARSYS.ARF.REGISTRY :
>> RPC: Miscellaneous tli error - System error (Connection refused)****
>>
>> Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
>> Miscellaneous tli error - System error (Connection refused)****
>>
>> Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:06:22 2011 ITSMT01 (9999) RMDY.ITSM.RLE : RPC:
>> Miscellaneous tli error - System error (Connection refused)****
>>
>> Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection
>> to the AR System Plug-In server (ARERR 8760)****
>>
>> Mon Oct 17 16:06:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC:
>> Miscellaneous tli error - System error (Connection refused)****
>>
>> Mon Oct 17 16:18:06 2011 : Action Request System(R) Server x64 Version
>> 7.6.04 SP2 201110080614****
>>
>> (c) Copyright 1991-2011 BMC Software, Inc. ****
>>
>> Mon Oct 17 16:18:07 2011 ProcessMain : Another copy of the server is
>> already running on the same RPC socket (ARERR 35)****
>>
>> Mon Oct 17 16:18:07 2011 d:*program files (x86)*bmc
>> software*arsystem*confRemedyMutex390600****
>>
>> Mon Oct 17 16:18:07 2011: AR System server terminated — fatal error
>> occurred in ARSERVER (ARNOTE 21)****
>>
>> ****
>>
>> So far I am not impressed. Also, the problem with logging in that I have
>> been fighting in Migrator 7.6.04 – all versions since 7.6.03 – was not fixed
>> in SP2, so that was no improvement.****
>>
>> ****
>>
>> Christopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/ ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
>> *Sent:* Tuesday, October 18, 2011 8:14 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.****
>>
>> ****
>>
>> ** This was an upgrade from 7.6.04 SP1 -- forgot to mention.****
>>
>> On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi <remedy...@gmail.com>
>> wrote:****
>>
>> OK folks,
>> ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2
>> Solaris 10 I installed, and the installer was pretty intelligent, and I
>> had 1 minor weird issue, and the fix was odd. Where the page is that asked
>> for the aradmin and password (put in the password). mine was default for
>> aradmin however it did not like it when I got to the page that asked for the
>> system password it says the aradmin password was wrong (you would think that
>> was already done).. so if you go back 4 - 5 steps and put in the aradmin and
>> password, then as you move forward : bang it knows the rest and does it
>> (fairly intelligent). Strange but it went through the install without a
>> hitch..
>> I have not see anything like this in a while.. have not tested fully..
>> but wanted you all to know.. we are making progress...
>>
>> Thanks BMC
>>
>> --
>> Patrick Zandi****
>>
>> ****
>>
>> ****
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>>
>>
>>
>>
>> --
>> Patrick Zandi
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>>
>>
>>
>>
>> --
>> Patrick Zandi
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> Patrick Zandi
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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