Yeah, I'm stuck again on the ARS install from SP1 to SP2 on a clone of production - applying SP2 kills the FTS plugin deader than a doorknob. An hour+ webex spent changing all sorts of bizarre config settings and restarting ARS resolved nothing. On the previous server I took up to SP2 it was the ITSM SP2 install that cratered FTS - differently; what fixed that (all new files for the \fts folder) did not fix the second server, where ITSM SP2 is only a future nightmare.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, November 03, 2011 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 -SP02 Windows:: got a question ** I misspoke: they have a clear path.. but for me it is not working.. And I am sure it is working for all the other people in the Grit eating World ! On Thu, Nov 3, 2011 at 4:30 PM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even show up.. I am upgrading now.. We gotta get this stuff working correctly.... I think at least a round or two of TESTERS might help a little... the midtier needs to be down when you do it.. It was up in my case had to use a different port:: I am just testing a couple of theories.. about importing and upgrading of the SRM stuff.. Cause BMC does not have a real clear path.. and I have found many issues... with the older SRM 7.6 and trying to export and import into a 7.6.04 sp1 or 2 ... won't work.. exports get record dumps and sometimes I am getting 2, 3, 4, 5,6, even 7 duplicates in the dumps.. They do not know why... On Thu, Nov 3, 2011 at 3:24 PM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: ENV: previous:: ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01 On Thu, Nov 3, 2011 at 1:59 PM, strauss <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: ** What patch level is the 7.5 installation? I seem to remember during my upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an intermediate level (and 7.6.00.002/1<http://7.6.00.002/1> apps). Of course, your problem may have nothing to do with that, since the 7.6.x installers have their own collection of defects and misbehaviors, most of them already mentioned in this thread. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi Sent: Thursday, November 03, 2011 12:51 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: 7.6.04 -SP02 Windows:: got a question ** I tried that... but not this time.. On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W <frederick.w.gro...@xo.com<mailto:frederick.w.gro...@xo.com>> wrote: I had that same sort of issue with 7.6.03 and found I had to re-type all passwords into the installer before it would recognize that I was trying to do an upgrade. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi Sent: Thursday, November 03, 2011 12:36 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: 7.6.04 -SP02 Windows:: got a question ** So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it. Go and run the SP2 ARS and as it goes along it asks all the right questions:: but Fails to understand what to do when it detects the arsystem is already there.. and tells me that it is already there, and I need to upgrade but does not give you any options because it fails to create... something is missing in this upgrade process.. .. anyone else notice? Oh and what I said about the ARTEMPSPACE ___ Still not fixed:: It cannot and will not use the previous artmpspace: it only allows you to RECREATE a new artmpspace.... -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
