When I changed hardware earlier this year I added the new server key to the existing server BEFORE I did the install on the new hardware.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, November 08, 2011 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 -SP02 Windows:: got a question ** NOTE:: Make sure your new server it has a key:: you might have to reinstall/upgrade TWICE! Why? 1st upgrade fails but still works, Fails because the license is not in the server and it cannot add the userid (I do not know what userid) into the server due to the licenses are full (over 3).. so after upgrade (License Server) -- Then Go through the Whole process again.. Gotta Love it ! There might be a better way.. but I know that worked for me... -----Original Message----- On Tue, Nov 8, 2011 at 4:14 PM, Nall, Roger wrote: ** We are having the same issue. We are trying to upgrade from 7.1 patch 4 to 7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the SQL 2k 7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS install recognizes tht the db is there but does not offer eth Upgrade/Overwrite/Server Group screen. We even tried upgrading to 7.5 first but ran into the same scenario. Not sure what to do other than creating a new db and migrating everything over. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reports |SA_Suggestion Box | SA_Trouble Ticket | -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, November 03, 2011 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 -SP02 Windows:: got a question ** TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even show up.. I am upgrading now.. We gotta get this stuff working correctly.... I think at least a round or two of TESTERS might help a little... the midtier needs to be down when you do it.. It was up in my case had to use a different port:: I am just testing a couple of theories.. about importing and upgrading of the SRM stuff.. Cause BMC does not have a real clear path.. and I have found many issues... with the older SRM 7.6 and trying to export and import into a 7.6.04 sp1 or 2 ... won't work.. exports get record dumps and sometimes I am getting 2, 3, 4, 5,6, even 7 duplicates in the dumps.. They do not know why... -----Original Message----- On Thu, Nov 3, 2011 at 3:24 PM, patrick zandi wrote: ENV: previous:: ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01 -----Original Message----- On Thu, Nov 3, 2011 at 1:59 PM, strauss wrote: ** What patch level is the 7.5 installation? I seem to remember during my upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an intermediate level (and 7.6.00.002/1 apps). Of course, your problem may have nothing to do with that, since the 7.6.x installers have their own collection of defects and misbehaviors, most of them already mentioned in this thread. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, November 03, 2011 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 -SP02 Windows:: got a question ** I tried that... but not this time.. -----Original Message----- On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W wrote: I had that same sort of issue with 7.6.03 and found I had to re-type all passwords into the installer before it would recognize that I was trying to do an upgrade. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, November 03, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 -SP02 Windows:: got a question ** So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it. Go and run the SP2 ARS and as it goes along it asks all the right questions:: but Fails to understand what to do when it detects the arsystem is already there.. and tells me that it is already there, and I need to upgrade but does not give you any options because it fails to create... something is missing in this upgrade process.. .. anyone else notice? Oh and what I said about the ARTEMPSPACE ___ Still not fixed:: It cannot and will not use the previous artmpspace: it only allows you to RECREATE a new artmpspace.... -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
