Sorry:: on SP1.. I did not do sp2.. due to the said issues previous.. yet.. I may try again another day.
On Tue, Nov 8, 2011 at 4:24 PM, patrick zandi <remedy...@gmail.com> wrote: > NOTE:: Make sure your new server it has a key:: you might have to > reinstall/upgrade TWICE! > Why? 1st upgrade fails but still works, Fails because the license is not > in the server and it cannot add the userid (I do not know what userid) into > the server due to the licenses are full (over 3).. so after upgrade > (License Server) -- Then Go through the Whole process again.. > Gotta Love it ! > There might be a better way.. but I know that worked for me... > > On Tue, Nov 8, 2011 at 4:14 PM, Nall, Roger <roger.n...@t-mobile.com>wrote: > >> ** >> >> We are having the same issue. We are trying to upgrade from 7.1 patch 4 >> to 7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the >> SQL 2k 7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS >> install recognizes tht the db is there but does not offer eth >> Upgrade/Overwrite/Server Group screen. We even tried upgrading to 7.5 first >> but ran into the same scenario. Not sure what to do other than creating a >> new db and migrating everything over.**** >> >> ** ** >> >> Thanks, **** >> >> ** ** >> >> Roger Nall**** >> >> Manager, SA Business Intelligence/Remedy**** >> >> Desk Phone: 972-464-3712**** >> >> Mobile: 973-652-6723**** >> >> ** ** >> >> Helpful Links:**** >> >> | Reports <http://bi.eng.t-mobile.com:8080/InfoViewApp> |SA_Suggestion >> Box <http://saintake.t-mobile.com/> | SA_Trouble >> Ticket<http://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx>| >> **** >> >> ** ** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >> *Sent:* Thursday, November 03, 2011 3:30 PM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** >> >> ** ** >> >> ** TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even >> show up.. I am upgrading now.. >> We gotta get this stuff working correctly.... >> >> I think at least a round or two of TESTERS might help a little... >> the midtier needs to be down when you do it.. It was up in my case had to >> use a different port:: >> I am just testing a couple of theories.. about importing and upgrading of >> the SRM stuff.. >> >> Cause BMC does not have a real clear path.. and I have found many >> issues... >> with the older SRM 7.6 and trying to export and import into a 7.6.04 sp1 >> or 2 ... won't work.. exports get record dumps and sometimes I am getting >> 2, 3, 4, 5,6, even 7 duplicates in the dumps.. >> >> They do not know why... >> >> >> **** >> >> On Thu, Nov 3, 2011 at 3:24 PM, patrick zandi <remedy...@gmail.com> >> wrote:**** >> >> ENV: previous:: >> ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01**** >> >> >> >> **** >> >> On Thu, Nov 3, 2011 at 1:59 PM, strauss <stra...@unt.edu> wrote:**** >> >> ** **** >> >> What patch level is the 7.5 installation? I seem to remember during my >> upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an >> intermediate level (and 7.6.00.002/1 apps). Of course, your problem may >> have nothing to do with that, since the 7.6.x installers have their own >> collection of defects and misbehaviors, most of them already mentioned in >> this thread.**** >> >> **** >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ **** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >> *Sent:* Thursday, November 03, 2011 12:51 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** >> >> **** >> >> ** I tried that... but not this time.. **** >> >> On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W < >> frederick.w.gro...@xo.com> wrote:**** >> >> I had that same sort of issue with 7.6.03 and found I had to re-type all >> passwords into the installer before it would recognize that I was trying to >> do an upgrade. >> >> Fred >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of patrick zandi >> Sent: Thursday, November 03, 2011 12:36 PM >> To: arslist@ARSLIST.ORG >> Subject: 7.6.04 -SP02 Windows:: got a question >> >> ** So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it. >> **** >> >> Go and run the SP2 ARS and as it goes along it asks all the right >> questions:: but Fails to understand what to do when it detects the arsystem >> is already there.. and tells me that it is already there, and I need to >> upgrade but does not give you any options because it fails to create... >> something is missing in this upgrade process.. .. anyone else notice? >> Oh and what I said about the ARTEMPSPACE ___ Still not fixed:: It cannot >> and will not use the previous artmpspace: it only allows you to RECREATE a >> new artmpspace.... >> >> -- >> Patrick Zandi**** >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** >> >> >> >> >> -- >> Patrick Zandi**** >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> >> >> >> **** >> >> -- >> Patrick Zandi**** >> >> >> >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > Patrick Zandi > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
