Doug always have :) -- J
2011/11/11 pritch <pri...@ptd.net>: > And of course you're making the assumption we have control over the items in > your workaround. Quite often we don't. > > ----- Original Message ----- > From: "Doug Mueller" <doug_muel...@bmc.com> > To: arslist@ARSLIST.ORG > Sent: Friday, November 11, 2011 1:53:35 PM > Subject: Re: BMC's Future on the horizon.. IMHO > > ** > > > Everyone, > > > > What Chris describes here is a new discovery that is unique to IE9 where > something has changed in > > the IE implementation. As part of the model that BMC uses for the AR System, > we support the > > specified versions of products "or later". In this case, IE9 was not > available when the current version > > was released (7.6.04 was released in January 2011 and IE9 in March 2011). > > > > The product is fully functional with IE9. However, we have discovered an > interaction issue that causes > > a performance problem with IE9. We are working with both Microsoft and Adobe > on this issue to see > > if can be resolved. In addition, some redesign of the approach has mostly > eliminated the problem from > > the next major release (but that strategy cannot be backported to the current > release). > > > > So, enough of the overall philosophy, let's look at this situation. > > > > There are a number of UI features that we added in recent releases. Some of > them were not supported > > on specific browsers so we had to find alternatives for supporting the > capability. Specifically, there are > > three features: rounded corners, gradient colors, and vertical text. These > three capabilities could not > > be supported in IE natively because the capability was not present. To allow > these capabilities, we > > incorporated the use of Flash for IE. All of the other browsers – Safari, > Firefox, and even the other > > used but unsupported browsers like Chrome – have the necessary support. So, > the workaround was > > used only for IE environments. > > > > Everything works fine for IE6, IE7, and IE8 but with IE9, something has > changed so that there is now a > > performance cost for the workaround. This is what we are working to find > out what the issue is with > > the other vendors. > > > > Now, there are several options: > > > > 1) The performance issues is not really affecting you so do nothing > > 2) Use a browser other than IE > > 3) Use a version of IE before IE9 (for example, use IE8) > > 4) Use FlashPlayer 10.2 or earlier (the problem has been isolated to > the combination of IE9 using > FlashPlayer 10.3, or later unless a fix is added later) > > 5) Go to the System config settings and set the option that turns off > the use of Flash for these > three capabilities – you will not get rounded corners, vertical text, or > gradient colors but you will > not loose any other functionality or capability within the system. It is a > cosmetic affect > > > > > > > > So, in summary…. > > > > This may affect you ONLY IF you > > > > n Run IE9 as your browser > > n Use FlashPlayer 10.3 or later > > n Leave the system config setting to use Flash for these features turned on > (the default) > > > > Otherwise, this issue does not have any affect on your system. And, it will > affect only users that have > > this combination as their client – other users on the same system without > this combination will not > > be affected. > > > > There are several options (which may or may not be possible in your > environment) to eliminate the > > problem immediately. > > > > BMC is continuing to work with the vendors on this problem to see we can find > out why the problem > > suddenly showed up with this combination of technology and to see if we can > eliminate the issue from > > future releases with alternate designs or approaches. > > > > > > I hope this explanation has been helpful both for this specific issue and to > show a case in action of the > > "or later" support strategy. > > > > Doug Mueller > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss > Sent: Wednesday, November 09, 2011 10:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: BMC's Future on the horizon.. IMHO > > > > ** > > We can hope; the dialog performance problems that we have been experiencing > on production with ITSM 7.6.04.01 Incidents in IE9 have now been tracked down > specifically to flash, and confirmed in my testing. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi > Sent: Wednesday, November 09, 2011 12:03 PM > To: arslist@ARSLIST.ORG > Subject: BMC's Future on the horizon.. IMHO > > > > ** > http://www.zdnet.com/blog/networking/flash-is-dead-long-live-html5/1633?tag=nl.e539 > > BMC's Future.. > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
