This appears to be a mid tier bug then..
Did you report it to BMC?
I have had on several occasions things that work with no problems on the user
tool that do not work on the mid tier – and I’m not talking about the regular
actions that are not supposed to work on the mid tier and are documented as
unsupported..
Yours seem to the be case too where it’s a supposedly supported action that
fails to work..
Joe
From: Kemes, Lisa
Sent: Wednesday, December 07, 2011 11:24 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Internal Error
**
Just one more piece of info, this error does not pop up at all on the User
Client (no matter what ARS)...
Thanks!
Lisa
--------------------------------------------------------------------------------
From: Kemes, Lisa
Sent: Wednesday, December 07, 2011 11:24 AM
To: 'arslist@ARSLIST.ORG'
Subject: Midtier Internal Error
Testing out my new ARS server (7.6.04 sp2) and Mid Tier (7.6.04) and a
particular Active Link action is giving me an "Internal Error"
All the active link is doing is executing on a "Search" and setting the
advanced Search Bar field to a value.
This works with ARS 7.1 p7 with Midteir 7.6.04, but NOT with ARS 7.1 p7 with
Midtier 7.6.04 P1. (also does not work with ARS 7.6.04 sp2 and Midtier 7.6.04
as I said in the beginning).
I get the Internal Error 9215. They list what the error means (which is an All
Purpose error) and I THINK it's might be because of "Failure to set a field in
the Set Field workflow action at runtime" possibly. This is where the error
pops up anyway (right after the Active Link is started, but the Advanced Search
Bar field never gets set).
Should I upgrade to Midtier 7.6.04 p2 with my ARS 7.6.04 p2 before I create a
ticket with BMC?
Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112
www.te.com
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