Dears, I already take the value from instanceid in "CHG:Template" form and put it into "chg:changeinterface_create" so the change request created but without any consideration for the template, I really need only the template tasks from to be attached in the request automatically with the change created. Please advice.
Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products & Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com<mailto:mohamed.abdel-haf...@vodafone.com> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, January 18, 2012 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: Auto create template change with tasks ** Hi Mahmoud - if you put the instance id from the change template into the Template ID field on chg:changeinterface_create the system will then pull that template as it creates the ticket. We are doing this for a couple of process here. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Wednesday, January 18, 2012 6:38 AM To: arslist@ARSLIST.ORG Subject: Auto create template change with tasks ** Hi All, I'm trying to auto create change template with tasks and after search I follow the below link but I still have problems to fill template id field in "chg:changeinterface_create" with a valid value:- http://www.mail-archive.com/arslist@arslist.org/msg48283.html. However I can create change automatically from my application but it is normal change (if no templates required). Please I need your help. Note:- I'm using ITSM version 7.1. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products & Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com<mailto:mohamed.abdel-haf...@vodafone.com> ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg<http://www.vodafone.com.eg/> ************************************************************************************************************************* _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg ************************************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
