Thanks for your help, I already found the field and I take the value from "instance id" and it is put into "template id" in changeinterface_create; so the change request created but without any templates. Please advise as my target is to create change request with template automatically. Note:- I'm using ARS ver 7.1.0.
Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products & Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com<mailto:mohamed.abdel-haf...@vodafone.com> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 19, 2012 6:30 PM To: arslist@ARSLIST.ORG Subject: Re: Auto create template change with tasks ** Instance Id is the name of the field but it is a hidden field. I had to run a report to get this data. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, January 19, 2012 12:01 AM To: arslist@ARSLIST.ORG Subject: Re: Auto create template change with tasks ** Thanks for your reply, but I searched more for "instance id" field on "CHG:Template";there is no fields called "Instance id". Please I need your help to clarify more about the exact field name on the form. Also, are there any modifications will be applied on ("CHG:ICI:CreateChange_100`!" filter) to add "template_id" in the workflow..?. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, January 18, 2012 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: Auto create template change with tasks ** Hi Mahmoud - if you put the instance id from the change template into the Template ID field on chg:changeinterface_create the system will then pull that template as it creates the ticket. We are doing this for a couple of process here. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Wednesday, January 18, 2012 6:38 AM To: arslist@ARSLIST.ORG Subject: Auto create template change with tasks ** Hi All, I'm trying to auto create change template with tasks and after search I follow the below link but I still have problems to fill template id field in "chg:changeinterface_create" with a valid value:- http://www.mail-archive.com/arslist@arslist.org/msg48283.html. However I can create change automatically from my application but it is normal change (if no templates required). Please I need your help. Note:- I'm using ITSM version 7.1. 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