It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab.
Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Bhupesh Gupta <gupta.bhupesh3...@gmail.com> To: arslist@ARSLIST.ORG Date: 02/13/2012 05:53 AM Subject: HPD Help Desk SLA Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> SLA for ticket re-open ? Does it reset and start fresh SLA , or continue to use the same SLA Please advise -- Regards, Bhupesh Gupta _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
