I have not tried it with RKM. I have tried with a complete ITSM. All foundation data, all support groups, all people of various types, all customers, all operating companies, Incidents, Problems, Tasks, CMDB, relationships, associations, contracts, and on and on and on, many many times, for many many customers.
If it is ARS data, it is doable with Meta-Update. Simple as that. Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: February-15-12 20:00 To: arslist@ARSLIST.ORG Subject: Re: RKM: Importing articles in bulk ** Have you tested this with the new RKM application. It is not a simple join form like Asset. -----Original Message----- From: Ben Chernys <ben.cher...@softwaretoolhouse.com> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Feb 15, 2012 1:58 pm Subject: Re: RKM: Importing articles in bulk ** If it’s data, Meta-Update will do it no problem. A trial is free and you should be able to do your import. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys _AT_ softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG?> mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: February-15-12 18:53 To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: RKM: Importing articles in bulk ** There is an article listed on BMCDN concerning the non GA import tool for RKM 7.6.03/04 that is available from Support. RKM 7.5 did have the ability to do a bulk import. -----Original Message----- From: Ray T < <mailto:cool.deve...@gmail.com> cool.deve...@gmail.com> To: arslist < <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG> Sent: Wed, Feb 15, 2012 12:49 pm Subject: RKM: Importing articles in bulk Hello all, A RKM administrator is telling me he can't bulk import knowledge articles (from, say, a CSV file) into RKM (I think 7.6), so I have to type them in one by one. Not true right? What do I tell this administrator? If anybody has information about how to do this that I can show this administrator, please reply. Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org/> www.arslist.org attend wwrug12 <http://www.wwrug12.com/> www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 <http://www.wwrug.com/> www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 <http://www.wwrug.com/> www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
