Actually, RKM 7.6.03/4 uses a whole passel of forms to store KB articles, rather than the old .xml file in a folder method used in RKM 7.2 or so. In fact, BMC cautions against deleting a KB article from the main form because it orphans all of the related records. Basically, there is no correlation between the current RKM and all previous versions; totally different architectures.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray T Sent: Wednesday, February 15, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: RKM: Importing articles in bulk I don't think RKM uses Remedy forms to store KBs. If it did, it would simplify things quite a lot. Roger, can you point me to the right place in BMCDN? I couldn't locate it. Can anybody send me text of the paragraph from whatever RKM document states that bulk import can be done or how to do it? I just need to take the evidence to the administrator and let him figure out the detail. Or can somebody give me exact name of the tool that does it? Thanks. On 2/15/12, Ben Chernys <ben.cher...@softwaretoolhouse.com> wrote: > If it's data, Meta-Update will do it no problem. A trial is free and > you should be able to do your import. > > > > Cheers > > > > Ben Chernys > > Senior Software Architect > Software Tool House Inc. > > Canada / Deutschland / Germany > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys _AT_ softwaretoolhouse.com > <mailto:Ben.Chernys_AT_softwaretoolhouse.com> > Web: <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com > > Check out Software Tool House's free Diary Editor. > > Meta-Update, our premium ARS Data tool, lets you automate your > imports, migrations, in no time at all, without programming, without > staging forms, without merge workflow. > <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice > Sent: February-15-12 18:53 > To: arslist@ARSLIST.ORG > Subject: Re: RKM: Importing articles in bulk > > > > ** There is an article listed on BMCDN concerning the non GA import > tool for RKM 7.6.03/04 that is available from Support. RKM 7.5 did > have the ability to do a bulk import. > > > > -----Original Message----- > From: Ray T <cool.deve...@gmail.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Wed, Feb 15, 2012 12:49 pm > Subject: RKM: Importing articles in bulk > > Hello all, > A RKM administrator is telling me he can't bulk import knowledge > articles (from, say, a CSV file) into RKM (I think 7.6), so I have to > type them in one by one. > > Not true right? What do I tell this administrator? If anybody has > information about how to do this that I can show this administrator, > please reply. > > Thanks. > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> attend wwrug12 www.wwrug12.com > <http://www.wwrug12.com/> ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
