I assume to mean a custom Remedy app?
If so then I’ve done this a couple of times but each time the CMDB system had Remedy Asset Management sat on top. The two systems were separate so I added a tab to the bespoke helpdesk that showed the related CI’s and invoked the standard CI search functionality from a button. As long as the users have logins to both systems (with the same password) you can use active links quite effectively for this. I don’t remember any significant difficulties but: - remember that the underlying CMDB forms are ugly (you’ll see the instanceid, etc and you’ll be able to break things by modifying things like the reconciliationidentity) - you may need to add permissions to the CMDB as, otb, you can only get at things as a Remedy admin - you still need to have a CMDB license - you’ll still need AR licenses to modify CI’s Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: 20 February 2012 15:00 To: arslist@ARSLIST.ORG Subject: Re: Standalone CMDB ** I am considering hanging the OOTB CMDB Application off a custom application. I am looking for advice and/or pitfalls of doing this. I know there are people that have done this and I'd like to find out any Gotcha's before I do mine. Gordon _____ From: "John Sundberg" <john.sundb...@kineticdata.com> To: arslist@ARSLIST.ORG Sent: Monday, February 20, 2012 9:51:46 AM Subject: Re: Standalone CMDB ** Do you mean - creating your own CMDB ??? Or using an OOTB CMDB with a custom app? And if OOTB CMDB - which one/vendor??? Just wondering … -John On Mon, Feb 20, 2012 at 8:41 AM, Gordon Frank <gjj...@comcast.net> wrote: ** Hello ARSLIST, Has anyone implemented a standalone CMDB off a custom application? I'm looking for documentation of Best Practices or pitfalls to watch out for when tying the custom forms and CMDB Application together. If not much doc, then let me know your experiences. Thanks up front, Gordon M. Frank _attend WWRUG12 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
