Curious if anyone has tried to create a report using BMC Analytics where you track the amount of times the priority is upgraded or downgraded in an incident.
So for 25000 incidents how many times were the incidents upgraded from: -Low to Critical -Low to Medium -Medium to High -High to Critical or downgraded from: -Critical to Low -Critical to Medium -Medium to Low Audit log tracks when a priority is changed but its not in a single field to report on. Its in a text/diary field with 40 other fields. You would have to somehow parse this out. Is there a simple way to do this in Analytics? Or would it be best if you create a supporting table that is updated to track priority changes when they occur. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
