For some reason, this happens when you have two or more enabled profiles with the same First Name and Last Name. If you disable one of the profile, you will be able to bypass this error. Do active link logging and modify the workflow that fires the error message.
Moe. From: Sam Anderson [mailto:samanderson...@gmail.com] Sent: Monday, March 19, 2012 4:26 PM Subject: error in work order ** Hi All, Require suggestion on the following.Getting error in work order when user tries to re-assign the ticket to someone from the same group.All the people in a particular group has the same permission and roles.ITSM 7.6.Error says "Requested For"user can't be uniquely identified from the list, please select user from the list . We get the error eventhough we search the people name from the list and choose it from the list. -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
