I am not sure if this is true or not, but I have heard that Microsoft SCSM with respect to their CMDB, does not have the equivalent of an ADDM and that the discovery peice would still need to be done with another vendor's software. So lets say you used some other vendor's software for that peice... then how hard is it to map back to the SCSM data model (relationships etc). Just something to ask them about. Regards, Dawn
________________________________ From: "Pierson, Shawn" <shawn.pier...@sug.com> To: arslist@ARSLIST.ORG Sent: Thursday, March 22, 2012 1:18 PM Subject: Remedy ITSM Versus Microsoft Service Center System Manager ** It looks like my newly merged company is going to evaluate different ITSM suites. Specifically, the evaluation is between keeping Remedy and going with Microsoft SCSM. >From what I can tell BMC doesn’t really consider SCSM a competing product so they don’t have any literature available showing why Remedy is a better product. Unfortunately, I’m expecting that I will end up giving a presentation on our current Remedy system and what we currently do, to be followed by a slick Microsoft salesperson who can promise anything they want with no basis in reality. I’ve done some investigation into SCSM and while they seem to have made progress, it’s still primitive compared to Remedy in my eyes. However, being an I.T. person rather than a sales person, I may not be able to easily convey my point of view well. So my question is to any of you that have looked at SCSM, especially the newest version, what is your opinion on the product? If you think Remedy is better, why? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
