Change is hard :) On Mar 22, 2012 2:18 PM, "Joe Martin D'Souza" <jdso...@shyle.net> wrote:
> ** > > :-) Point is I do not mind the change as long as the change is applied in > the direction where it was intended to. The intent was to make the > application more user friendly for first time users.. Great.. Absolutely no > problems with that.. > > What about impacting billions of an already existing user base that was > trained to use it the ‘harder, non-intuitive’ way. It may have been a hard, > non-intuitive interface, but it had already grown in familiarity with the > rest of us. Why change that? That kind of change could be as disastrous as > taking on to a highway in England or many parts of Asia – well maybe not as > disastrous, but definitely unfriendly. > > Joe > > *From:* Jason Miller <jason.mil...@gmail.com> > *Sent:* Thursday, March 22, 2012 5:02 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OT: Remedy ITSM Versus Microsoft Service Center System > Manager > > ** > > Joe, you sound like all of our customers/clients going from home grown > apps to out off the box ITSM. ;) > > Jason > On Mar 22, 2012 1:57 PM, "Joe Martin D'Souza" <jdso...@shyle.net> > wrote: > >> ** >> Windows 7 sucks interface wise. Nothings found where it used to be. >> When I first started using it, it was frustrating to try to find simple >> things like changing your display size! Took me quite a bit to figure that >> out. Agreed it was nice of them to think of those starting to use windows >> for the first time in their lives – it didn’t matter to them. What about >> the existing customer base that has used it for the past 15 years? Why make >> them to relearn a ‘new’ interface? >> >> Joe >> >> *From:* Larry Barnes <larry.bar...@thecreek.com> >> *Sent:* Thursday, March 22, 2012 4:45 PM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* arslist@ARSLIST.ORG >> *Subject:* OT: Remedy ITSM Versus Microsoft Service Center System Manager >> >> ** >> So Lee, are you saying that MS will take as long to get SCSM right as it >> did to go from Windows 3.1.1 to Windows 7 ;-o) >> >> L.B. >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Lee Cullom >> *Sent:* Thursday, March 22, 2012 12:49 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager >> >> ** >> >> This is an interesting topic to me… I think I barely stayed on-topic, so >> I didn’t OT it, but feel free to move on with your life rather than reading… >> **** >> >> **** >> >> Microsoft is making inroads, but they still have little to no market >> share. They are now giving away SCSM when you own SCOM or SCCM. It’s >> their most effective strategy. I’ve seen them pop up in 2 Remedy accounts >> in the Southeast recently. I would be careful. Microsoft tinkers around >> for about 10 years, but they eventually get things right. However, it >> seems they have more success with *infrastructure* products (for >> example):**** >> >> **** >> >> O/S – Windows 3.1.1 wasn’t very good was it? Windows 7… I am actually in >> love with it. **** >> >> SCCM – SMS was pathetic at one time… but… they kept at it. **** >> >> SQL Server – Remember when people used to call that a joke? It was the >> old Sybase code! **** >> >> SCOM – They now sell almost $1 Billion/year of this product. This was >> yet another acquisition that started off rocky…**** >> >> Virtualization – It keeps on improving… and with their pricing and recent >> improvements, they might be able to take on VMware in 1-2 more major >> releases.**** >> >> OLAP – SQL Analysis Services was the laughing stock of BI in 2000, even >> in the 2005 release it was worse than BO. People typically stop laughing >> when they see our product query 4.1 Million CI records (in Atrium CMDB) in >> less than 3 seconds. Yes, that’s right, less than 3 seconds. On a server >> with 8 GB of memory and 4 processors… and no additional database licenses >> (you hit an .XML data store).**** >> >> MS Exchange – You have to admit, it’s still better than Gmail.**** >> >> **** >> >> On the enterprise *applications* side though, they haven’t fared so >> well. They have had the CRM product for a great deal of time, but haven’t >> cracked 4% market share in the latest Gartner report. Great plains has >> done very well, but only in the SMB. So, it is interesting. Microsoft has >> been successful in enterprise IT, but typically on the infrastructure side, >> not applications like SCSM.**** >> >> **** >> >> However, after seeing the *worst* ITSM product (maybe not worst, but >> pretty darn bad) on the market attain 7% Market share (aka CA Service Desk >> Manager)… and IBM Lotus Notes still hanging on to 7% of email server market >> share, I know that product isn’t everything… unfortunately.**** >> >> **** >> >> Lee**** >> >> **** >> >> *Lee Cullom **| President | Northcraft Analytics* >> >> *IT Metrics Specialist | Business Intelligence for ITSM* >> >> *Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com * >> >> *Main - **(678) 664-ITSM*** >> >> [image: Description: Description: >> http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[image: >> Description: Description: >> http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> >> **** >> >> *http://www.northcraftanalytics.com*<http://www.northcraftanalytics.com/> >> * * >> >> *Click on “View Demo” to see the product in action* >> >> ** >> >> **** >> >> **** >> >> **** >> >> **** >> >> **** >> >> **** >> >> **** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark >> *Sent:* Thursday, March 22, 2012 3:24 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager >> **** >> >> **** >> >> ** **** >> >> Agree with Fred. Give BMC the opportunity to retain your business and >> take the load off your shoulders**** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W >> *Sent:* Thursday, March 22, 2012 2:40 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager >> **** >> >> **** >> >> ** **** >> >> If they are having an MS salesperson in then maybe you need to have a BMC >> salesperson in as well … Apples to Apples**** >> >> **** >> >> Fred**** >> >> **** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Rick >> Cook >> *Sent:* Thursday, March 22, 2012 1:24 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager >> **** >> >> **** >> >> ** **** >> >> Remedy is far more mature on its processes and how the software supports >> them. Compare the CMDBs under the covers for a real good example. MS apps >> are aimed at the SMB stack for now. Not sure how they would scale. Don't >> let the focus be on the GUI - focus on comparing internals, like how would >> one customize the apps or the structure?**** >> >> Rick**** >> >> On Mar 22, 2012 2:18 PM, "Pierson, Shawn" wrote:**** >> >> ** **** >> >> It looks like my newly merged company is going to evaluate different ITSM >> suites. Specifically, the evaluation is between keeping Remedy and going >> with Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM >> a competing product so they don’t have any literature available showing why >> Remedy is a better product.**** >> >> Unfortunately, I’m expecting that I will end up giving a presentation on >> our current Remedy system and what we currently do, to be followed by a >> slick Microsoft salesperson who can promise anything they want with no >> basis in reality. I’ve done some investigation into SCSM and while they >> seem to have made progress, it’s still primitive compared to Remedy in my >> eyes. However, being an I.T. person rather than a sales person, I may not >> be able to easily convey my point of view well.**** >> >> So my question is to any of you that have looked at SCSM, especially the >> newest version, what is your opinion on the product? If you think Remedy >> is better, why?**** >> >> Thanks,**** >> >> *Shawn Pierson ***** >> >> Remedy Developer | Southern Union **** >> >> **** >> ------------------------------ >> >> This e-mail is the property of NaviSite, Inc. 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