:-) Point is I do not mind the change as long as the change is applied in the direction where it was intended to. The intent was to make the application more user friendly for first time users.. Great.. Absolutely no problems with that..
What about impacting billions of an already existing user base that was trained to use it the ‘harder, non-intuitive’ way. It may have been a hard, non-intuitive interface, but it had already grown in familiarity with the rest of us. Why change that? That kind of change could be as disastrous as taking on to a highway in England or many parts of Asia – well maybe not as disastrous, but definitely unfriendly. Joe From: Jason Miller Sent: Thursday, March 22, 2012 5:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager ** Joe, you sound like all of our customers/clients going from home grown apps to out off the box ITSM. ;) Jason On Mar 22, 2012 1:57 PM, "Joe Martin D'Souza" <jdso...@shyle.net> wrote: ** Windows 7 sucks interface wise. Nothings found where it used to be. When I first started using it, it was frustrating to try to find simple things like changing your display size! Took me quite a bit to figure that out. Agreed it was nice of them to think of those starting to use windows for the first time in their lives – it didn’t matter to them. What about the existing customer base that has used it for the past 15 years? Why make them to relearn a ‘new’ interface? Joe From: Larry Barnes Sent: Thursday, March 22, 2012 4:45 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT: Remedy ITSM Versus Microsoft Service Center System Manager ** So Lee, are you saying that MS will take as long to get SCSM right as it did to go from Windows 3.1.1 to Windows 7 ;-o) L.B. ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, March 22, 2012 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager ** This is an interesting topic to me… I think I barely stayed on-topic, so I didn’t OT it, but feel free to move on with your life rather than reading… Microsoft is making inroads, but they still have little to no market share. They are now giving away SCSM when you own SCOM or SCCM. It’s their most effective strategy. I’ve seen them pop up in 2 Remedy accounts in the Southeast recently. I would be careful. Microsoft tinkers around for about 10 years, but they eventually get things right. However, it seems they have more success with infrastructure products (for example): O/S – Windows 3.1.1 wasn’t very good was it? Windows 7… I am actually in love with it. SCCM – SMS was pathetic at one time… but… they kept at it. SQL Server – Remember when people used to call that a joke? It was the old Sybase code! SCOM – They now sell almost $1 Billion/year of this product. This was yet another acquisition that started off rocky… Virtualization – It keeps on improving… and with their pricing and recent improvements, they might be able to take on VMware in 1-2 more major releases. OLAP – SQL Analysis Services was the laughing stock of BI in 2000, even in the 2005 release it was worse than BO. People typically stop laughing when they see our product query 4.1 Million CI records (in Atrium CMDB) in less than 3 seconds. Yes, that’s right, less than 3 seconds. On a server with 8 GB of memory and 4 processors… and no additional database licenses (you hit an .XML data store). MS Exchange – You have to admit, it’s still better than Gmail. On the enterprise applications side though, they haven’t fared so well. They have had the CRM product for a great deal of time, but haven’t cracked 4% market share in the latest Gartner report. Great plains has done very well, but only in the SMB. So, it is interesting. Microsoft has been successful in enterprise IT, but typically on the infrastructure side, not applications like SCSM. However, after seeing the worst ITSM product (maybe not worst, but pretty darn bad) on the market attain 7% Market share (aka CA Service Desk Manager)… and IBM Lotus Notes still hanging on to 7% of email server market share, I know that product isn’t everything… unfortunately. Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on “View Demo” to see the product in action From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, March 22, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager ** Agree with Fred. Give BMC the opportunity to retain your business and take the load off your shoulders From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 22, 2012 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager ** If they are having an MS salesperson in then maybe you need to have a BMC salesperson in as well … Apples to Apples Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, March 22, 2012 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager ** Remedy is far more mature on its processes and how the software supports them. Compare the CMDBs under the covers for a real good example. MS apps are aimed at the SMB stack for now. Not sure how they would scale. Don't let the focus be on the GUI - focus on comparing internals, like how would one customize the apps or the structure? Rick On Mar 22, 2012 2:18 PM, "Pierson, Shawn" wrote: ** It looks like my newly merged company is going to evaluate different ITSM suites. Specifically, the evaluation is between keeping Remedy and going with Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM a competing product so they don’t have any literature available showing why Remedy is a better product. Unfortunately, I’m expecting that I will end up giving a presentation on our current Remedy system and what we currently do, to be followed by a slick Microsoft salesperson who can promise anything they want with no basis in reality. I’ve done some investigation into SCSM and while they seem to have made progress, it’s still primitive compared to Remedy in my eyes. However, being an I.T. person rather than a sales person, I may not be able to easily convey my point of view well. So my question is to any of you that have looked at SCSM, especially the newest version, what is your opinion on the product? If you think Remedy is better, why? Thanks, Shawn Pierson Remedy Developer | Southern Union ------------------------------------------------------------------------------ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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