What changed in your env? Did you change auto assignments or maybe support groups? Is it all requests or certain ones? Is the CAI:events form growing with records? I would run some filter logging and see if something is getting tripped up.
Sent from my iPhone On Apr 2, 2012, at 3:54 PM, Anshul Sangal <anshul_san...@dell.com> wrote: ** All CAI plugin settings are fine. *Thanks and Regards* * * *Anshul Sangal* Software Development Analyst** *Dell* | ITSM Technology Services Cell No: +91-9900846773 Email : anshul_san...@dell.com *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, April 03, 2012 12:57 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. ** Ewe is this a bug? Versions applicable? On Mon, Apr 2, 2012 at 2:46 PM, Mohamed Abdelaziz <moe.abdela...@gmail.com> wrote: Open your CAI Plugin-registry form and create an entry for your CAI Plugin with at least 10 threads. This should resolve your issue. Moe -----Original Message----- From: Anshul Sangal [mailto:anshul_san...@dell.com] Sent: Monday, April 02, 2012 10:22 AM Subject: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. Remedy REQs stuck under "Submitted". Some of the REQ actually took 21 hours to generate Incidents/Work Orders. Seeing issues where Incidents/Work Orders are not getting created. REQs stuck under "Submitted". Requests after approval also are gettingstuck. In case anybody familiar with this issue and know the resolution, please update your comments here.Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
