Chris, apache 6.0.35 -- for me worked just fine with the following versions ars 7.1/ ITSM P5/p6 midtier 8 ars 7.5 / ITSM 7.6 P2 midtier 00 ars 7.5 / ITSM 7.6.03 midtier ? ars 7.6.0.4 SP 2 / ITSM 7.6.04/sp 2 + hotfix
-- patch the midtier with file swap not the installer. -- helpful hint -- if upgrading tomcat, just install the tomcat and copy folders over - do not copy work folder data -- /conf/Catalina --/Common --/Webapps .. --/CERTS I pretty sure that is it.. hope that helps. On Thu, Apr 5, 2012 at 10:27 AM, Christopher Pruitt < christopher.pru...@hp.com> wrote: > We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new > server and encountering some java errors that Technical Support can't seem > to resolve. I was hoping someone on the list has encountered this before > and can't give me some pointers as to a resolution. > > Here are the details: > > OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition > ARS Mid-Tier Version/Patch- 7.5 Patch 6 > WebServer/Version- Apache Tomcat Server 5.5.28 > JSP Engine/Version- Tomcat 5.5.28 > Java Version - 1.6.0_30 (32-bit) > > > Installed Java 6.0 32-bit version > Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default > install along with it. > > I added the following to the Java tab on the Tomcat Config tab > > -Djava.library.path=C:\Program Files (x86)\BMC > Software\ARSystem\midtier\WEB-INF\lib > > Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier > password, pressed enter and this appeared. > > HTTP Status 500 - > > -------------------------------------------------------------------------------- > type Exception report > > message > description The server encountered an internal error () that prevented it > from fulfilling this request. > > exception > javax.servlet.ServletException: Servlet execution threw an exception > > root cause > java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) > com.remedy.arsys.config.Configuration.login(Unknown Source) > com.remedy.arsys.config.ConfigServlet.login(Unknown Source) > com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) > com.remedy.arsys.config.ConfigServlet.performOperation(Unknown > Source) > com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) > com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) > com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) > javax.servlet.http.HttpServlet.service(HttpServlet.java:647) > javax.servlet.http.HttpServlet.service(HttpServlet.java:729) > > This is the data from the stdout_20120405.log > > - Trying to load configuration arsys_api.xml > - Could not load optional configuration arsys_api.xml > - Trying to load configuration default.xml > - jrpcMode: true > - jniLoadMode: 1 > - apiRecordingMode: 0 > - maxProxiesPerServer: 10 > - minimumSupportedServerRpcVersion: 12 > - connectionMaxRetries: 0 > - timeLagBetweenRetriesMillSec: 1000 > - stringizeFieldAssignments: false > - stringizeSetIfQualification: false > - useLegacyQualParser: false > - useLegacyAssignParser: false > - useLegacyQualFormatter: false > - useLegacyAssignFormatter: false > - Client sets connection limits per server to :80 > - Client sets useConnectionPooling to : true > - Could not load native library > java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path > at java.lang.ClassLoader.loadLibrary(Unknown Source) > at java.lang.Runtime.loadLibrary0(Unknown Source) > at java.lang.System.loadLibrary(Unknown Source) > at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) > at com.bmc.arsys.util.ARUtilEgcp.<clinit>(Unknown Source) > at > com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown > Source) > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.share.ServerInfo.get(Unknown Source) > at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) > Exception in thread "MidTier-ServerReaper-boap091" > java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; > at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) > at > com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown > Source) > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.share.ServerInfo.get(Unknown Source) > at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) > - Unable to find required classes (javax.activation.DataHandler and > javax.mail.internet.MimeMultipart). Attachment support is disabled. > Exception in thread "Timer-0" java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; > at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) > at > com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown > Source) > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at > com.remedy.arsys.prefetch.PreloadManager.loadAllActiveLinkMenus(Unknown > Source) > at com.remedy.arsys.prefetch.PrefetchTask.run(Unknown Source) > at java.util.TimerThread.mainLoop(Unknown Source) > at java.util.TimerThread.run(Unknown Source) > ConfigServlet /arsys/servlet/ConfigServlet?action=logon > - Servlet.service() for servlet ConfigServlet threw exception > java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z > at com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) > at com.remedy.arsys.config.Configuration.login(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.login(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.performOperation(Unknown > Source) > at com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.postInternal(Unknown > Source) > at com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) > at > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) > at > org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) > at > org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) > at > org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) > at > org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) > at java.lang.Thread.run(Unknown Source) > - Trying to load configuration arsys_api.xml > - Could not load optional configuration arsys_api.xml > - Trying to load configuration default.xml > - jrpcMode: true > - jniLoadMode: 1 > - apiRecordingMode: 0 > - maxProxiesPerServer: 10 > - minimumSupportedServerRpcVersion: 12 > - connectionMaxRetries: 0 > - timeLagBetweenRetriesMillSec: 1000 > - stringizeFieldAssignments: false > - stringizeSetIfQualification: false > - useLegacyQualParser: false > - useLegacyAssignParser: false > - useLegacyQualFormatter: false > - useLegacyAssignFormatter: false > - Client sets connection limits per server to :80 > - Client sets useConnectionPooling to : true > - Could not load native library > java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC > Software\ARSystem\midtier\WEB-INF\lib\arutiljni75.dll: Can't find dependent > libraries > at java.lang.ClassLoader$NativeLibrary.load(Native Method) > at java.lang.ClassLoader.loadLibrary0(Unknown Source) > at java.lang.ClassLoader.loadLibrary(Unknown Source) > at java.lang.Runtime.loadLibrary0(Unknown Source) > at java.lang.System.loadLibrary(Unknown Source) > at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) > at com.bmc.arsys.util.ARUtilEgcp.<clinit>(Unknown Source) > at > com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown > Source) > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.share.ServerInfo.get(Unknown Source) > at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) > Exception in thread "MidTier-ServerReaper-boap091" > java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; > at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) > at > com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown > Source) > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.share.ServerInfo.get(Unknown Source) > at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) > - Unable to find required classes (javax.activation.DataHandler and > javax.mail.internet.MimeMultipart). Attachment support is disabled. > Exception in thread "Timer-0" java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; > at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) > at > com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown > Source) > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) > at > com.remedy.arsys.prefetch.PreloadManager.loadAllActiveLinkMenus(Unknown > Source) > at com.remedy.arsys.prefetch.PrefetchTask.run(Unknown Source) > at java.util.TimerThread.mainLoop(Unknown Source) > at java.util.TimerThread.run(Unknown Source) > ConfigServlet /arsys/servlet/ConfigServlet?action=logon > - Servlet.service() for servlet ConfigServlet threw exception > java.lang.UnsatisfiedLinkError: > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z > at com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) > at com.remedy.arsys.config.Configuration.login(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.login(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.performOperation(Unknown > Source) > at com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) > at com.remedy.arsys.config.ConfigServlet.postInternal(Unknown > Source) > at com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) > at > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) > at > org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) > at > org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) > at > org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) > at > org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) > at java.lang.Thread.run(Unknown Source) > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
