Thanks again ..... Looks like we will have to find a work around here .....
On 16/04/2012 16:47, Tauf Chowdhury wrote:
** 7.6.04 does use a bunch of flash objects on their pages now so it's
probably slower than 7.0 anyway. Also, if your users are on older
desktop hardware, the process overhead on the desktop may slow down
their experience as well. For example, if the help desk user has an
old p4 with 512mb RAM, the web experience will be affected negatively
because the browser takes up more memory.
On Mon, Apr 16, 2012 at 10:15 AM, Support <supp...@arsmarts.com
<mailto:supp...@arsmarts.com>> wrote:
Thank you.
They were already using the web, so no difference there.
Indexes should be the same in both versions, but we will double-check.
In fact, it is .... well how could I explain this .... the
"deployment" of the menu on the screen that takes a long time (1
to 2 seconds). It looks like it is some kind of visual effect
that has been put there on purpose, and we'd like to turn it off.
I don't know if I'm clear in what I say here ....
On 16/04/2012 15:28, Tauf Chowdhury wrote:
Are they noticing the slowness because they are now using the web
instead of the user tool? If that is the case, that is
something they
will need to get used to as web responses can be a bit more costly
than the WUT. If not, maybe take a look at the menus to see if any
indexes are different or missing in the new version. Perhaps there
were some fields that were indexed in your old implementation that
were not OOB.
Sent from my iPhone
On Apr 16, 2012, at 9:21 AM, Support<supp...@arsmarts.com
<mailto:supp...@arsmarts.com>> wrote:
Hello List,
In our migration from 7.0.1 to 7.6.4, we have an issue
with the speed at
which menu's open (on the web) in 7.6.4. Indeed, the
menu's open really
slowly, and the Call Center people complain that it adds
significant
time to call registration.
Anybody met this problem already?
Found a solution?
Thanks.
Kaïs
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