You should never try to update base element through eith import or AIE. You can do it using the WUT since it is a regular form.
-----Original Message----- From: Wirasat Siddiqi <wirasat_sidd...@ao.uscourts.gov> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Apr 17, 2012 2:06 pm Subject: Re: Update Base Element using AIE ** I am restricting only to production dataset (BMC.ASSET) as we not using any reconciliation process. I am not entering any search criteria to limit the data exchange so it should search the entire base element form. However, the data exchange is only searching where 'ClassId' = "BMC_ASSETBASE" as opposed to the entire base element form. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: "Neely, Leonard" <lne...@columnit.com> To: arslist@ARSLIST.ORG Date: 04/17/2012 01:20 PM Subject: Re: Update Base Element using AIE Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Where is the reference to the Rule Validation error in the log you mentioned? Are you updating records in a non-production dataset where it will then get reconciled to the production dataset? Or, are you updating records directly in the production (BMC.ASSET) dataset? If the later, you may want to restrict your Data Exchange to just that dataset. Also, You may want to try using the $KEY$=$KEYLIST$ in the AR From Query section of your Data Exchange. This will limit the query against the AR Form to values that exists in the vendor key list. Leonard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Tuesday, April 17, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Update Base Element using AIE ** I am trying to update BMC.CORE:BMC_BaseElement class using AIE. I am using instanceID as my primary key. And I am just updating a custom attribute that I added to the Base Element class. I have selected 'Never' from cerate a record from Data Exchange Configuration window as I just want to update the record. When I run the data exchange, I get the Rule Validation Error in the logs. Also, I am seeing following lines in the debug logs. Waiting for next chunk [Tue Apr 17 2012 09:34:16.5040] - <TID: 001> <INFO > CMDB Query: 'ClassId' = "BMC_ASSETBASE" [Tue Apr 17 2012 09:34:16.5040] - <TID: 001> <DTL > CCMDBHandler.BuildClsKeyList(): adding the key field 'Name' for sorting. [Tue Apr 17 2012 09:34:16.5040] - <TID: 001> <INFO > CCMDBHandler::BuildAttributeKeyList => CMDBGetListIntances : From Index [0] Chunksize [50000] [Tue Apr 17 2012 09:34:16.5190] - <TID: 001> <INFO > CCMDBHandler::BuildAttributeKeyList => CMDBGetListIntances : Qualifer:['ClassId' = "BMC_ASSETBASE"] Fetched [4] [Tue Apr 17 2012 09:34:16.5190] - <TID: 001> <STATE > CCMDBHandler::BuildAttributeKeyList => CMDBGetListIntances : Qualifer:['ClassId' = "BMC_ASSETBASE"] Fetched [4] [Tue Apr 17 2012 09:34:16.5190] - <TID: 001> <DTL > Number of AR System Keys obtained 4 [Tue Apr 17 2012 09:34:16.5190] - <TID: 001> <DTL > Number of Vendor Keys obtained 1. Not sure why it is getting 4 records from AR system. Although, there is only record I can see in the base element with that instance ID. Any help would be appreciated. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
