Here are my observations, in case they are useful to you. There are 24,288 records in my test server - a clone of production from last November - and over 50,000 on production today (queries limited to 50,000 and unqualified queries not allowed); searching on 'Application Name' = "AR Server". As you stated, those are the only types of records present.
We turned License Tracking on for Write Licenses after upgrading to 7.6.04.01 last summer, before it went into production. It is disabled on the test server, so the records came from cloning production. On my test server, the AR System Current License Usage form is empty - License Tracking was disabled. On production I am unable to do an unqualified search, but I found a two day old record for my support staff account for Problem Management, so the data must be transient (there was not one for 'Application Name' = "BMC:Incident Mgmt" until I logged in while testing). There are records present when I search for specific user names. The only ones I find under 'Application Name' = "BMC:Incident Mgmt" are 333 Floats with multiple entries across several days and on the same day for frequent users. I only pick up 22 records for Fixed licenses - for AR Server and BMC:Incident Mgmt - and there is only one record for each license type for each user - and only recent users, back to the most recent AR Server service start. Interesting. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, April 18, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: AR System Historical License Usage and App-licenses? Hi, Has anyone seen any application data in the "AR System Historical License Usage" form? I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see anything but 'Application Name' = "AR Server" in there. If you look at the "AR System Current License Usage", you will see the Application Licenses though... Note that to see any data at all, this has to be turned on in Server Information -> Configuration -> License Tracking. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
