Hi Strauss,
That aligns more or less with my own findings.
I don't know why the application licenses are missing from the Historical
form though, and that seems like a bug. I am unable to report it, as we do
not have support on ITSM for our company (RRR is still on green
licensing...).
I think that something related to license logging happened in SP2, but I
don't know exactly what.
There are some text on multiple records for a single record in the Current
statistics form, but that should only be valid in a multi-server
environment I think...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Here are my observations, in case they are useful to you.
>
> There are 24,288 records in my test server - a clone of production from
> last November - and over 50,000 on production today (queries limited to
> 50,000 and unqualified queries not allowed); searching on 'Application
> Name' = "AR Server". As you stated, those are the only types of records
> present.
>
> We turned License Tracking on for Write Licenses after upgrading to
> 7.6.04.01 last summer, before it went into production. It is disabled on
> the test server, so the records came from cloning production.
>
> On my test server, the AR System Current License Usage form is empty -
> License Tracking was disabled. On production I am unable to do an
> unqualified search, but I found a two day old record for my support staff
> account for Problem Management, so the data must be transient (there was
> not one for 'Application Name' = "BMC:Incident Mgmt" until I logged in
> while testing). There are records present when I search for specific user
> names. The only ones I find under 'Application Name' = "BMC:Incident
> Mgmt" are 333 Floats with multiple entries across several days and on the
> same day for frequent users. I only pick up 22 records for Fixed licenses
> - for AR Server and BMC:Incident Mgmt - and there is only one record for
> each license type for each user - and only recent users, back to the most
> recent AR Server service start.
>
> Interesting.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, April 18, 2012 8:06 AM
> To: arslist@ARSLIST.ORG
> Subject: AR System Historical License Usage and App-licenses?
>
> Hi,
>
> Has anyone seen any application data in the "AR System Historical License
> Usage" form?
>
> I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see
> anything but 'Application Name' = "AR Server" in there.
>
> If you look at the "AR System Current License Usage", you will see the
> Application Licenses though...
>
> Note that to see any data at all, this has to be turned on in Server
> Information -> Configuration -> License Tracking.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
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