We have found it to be unreliable as well, very buggy (especially for a server group) Reported those issues, but no resolution - gave up. Not worth my time or effort with BMC support.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 19, 2012 1:18 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Historical License Usage and App-licenses? Hi Strauss, That aligns more or less with my own findings. I don't know why the application licenses are missing from the Historical form though, and that seems like a bug. I am unable to report it, as we do not have support on ITSM for our company (RRR is still on green licensing...). I think that something related to license logging happened in SP2, but I don't know exactly what. There are some text on multiple records for a single record in the Current statistics form, but that should only be valid in a multi-server environment I think... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Here are my observations, in case they are useful to you. > > There are 24,288 records in my test server - a clone of production from > last November - and over 50,000 on production today (queries limited to > 50,000 and unqualified queries not allowed); searching on 'Application > Name' = "AR Server". As you stated, those are the only types of records > present. > > We turned License Tracking on for Write Licenses after upgrading to > 7.6.04.01 last summer, before it went into production. It is disabled on > the test server, so the records came from cloning production. > > On my test server, the AR System Current License Usage form is empty - > License Tracking was disabled. On production I am unable to do an > unqualified search, but I found a two day old record for my support staff > account for Problem Management, so the data must be transient (there was > not one for 'Application Name' = "BMC:Incident Mgmt" until I logged in > while testing). There are records present when I search for specific user > names. The only ones I find under 'Application Name' = "BMC:Incident > Mgmt" are 333 Floats with multiple entries across several days and on the > same day for frequent users. I only pick up 22 records for Fixed licenses > - for AR Server and BMC:Incident Mgmt - and there is only one record for > each license type for each user - and only recent users, back to the most > recent AR Server service start. > > Interesting. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Wednesday, April 18, 2012 8:06 AM > To: arslist@ARSLIST.ORG > Subject: AR System Historical License Usage and App-licenses? > > Hi, > > Has anyone seen any application data in the "AR System Historical License > Usage" form? > > I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see > anything but 'Application Name' = "AR Server" in there. > > If you look at the "AR System Current License Usage", you will see the > Application Licenses though... > > Note that to see any data at all, this has to be turned on in Server > Information -> Configuration -> License Tracking. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. 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