Hi,
Using arschema.nextId is not a good idea, as nowadays the default behavior
in 7.6.04 is to commit that value in chunks of 100, and pick from the
memory-based list within the AR Server process.
In the old days, when the request id was increased in steps of 1 without
any gaps, this would have worked.
I have NO IDEA why BMC does not give us the request id in phase 1 in
7.6.04, at least if Next-ID-Commit:T is set in the ar.cfg (which is also
the default value of 7.6.04).
They could even give us a $PROCESS$ @@:GetNextID call that would reserve
and set the Request ID on the client side. It makes no sense barring us
from setting the Request ID in New-Mode using ACTL:s any longer.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Tried that Joe, but it's not working. And BTW, when you build a filter
> that fires on submit and you push the newly created Request-ID into
> another form, then the $LASTID$ does containt the request-id. I think
> the only not-too-tricky option I have is to query the ARSystem
> Metadata: arschema form for next_id...
>
> On Apr 20, 4:17 pm, Joe Martin D'Souza <jdso...@shyle.net> wrote:
>> $LASTID$ would not necessarily hold the current Request ID that is
>> generated. It holds the ID of a request that was last queried for. So if
>> you
>> have workflow that did something like that, it may not necessarily be
>> the ID
>> of your current request that was just created.
>>
>> Use a filter to set the Request ID to that temp field, but bypass filter
>> phasing, and name that filter to end with `!. For eg. HPD:SetRequestID`!
>>
>> That should get your current Request ID on that temp field..
>>
>> Joe
>>
>>
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: Mark Milke
>> Sent: Friday, April 20, 2012 5:47 AM Newsgroups:
>>
>> public.remedy.arsystem.general
>> To: arsl...@arslist.org
>> Subject: Save the Request-ID to a field on Submit
>>
>> Hello Listers,
>>
>> someone is creating a ticket in my form. On submit I'd like to copy the
>> Request-ID into a field to in order to be able format it for another
>> purpose, but it's not working.
>>
>> I've tried Set Fields: zzTmp_Request-ID = $Request-ID$ and
>> zzTmp_Request-ID
>> = $LASTID$.
>>
>> Any ideas how I can achieve this without into the same form on submit or
>> overwritting the filter phases of the filter creating the ticket?
>>
>> Thanks
>> Mark
>>
>> ___________________________________________________________________________
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>
> _______________________________________________________________________________
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