Folks, One more thing to help in this area... I was aware we had done some additional work but thought that the tools were only available to partners at this time. I have been informed that they were fully productized and are available to all customers.
As of 7.6.04, we have produced a localization toolkit to help customers with localizing things. It is documented in "Form and Application Objects Guide" in Appendix H and I. http://documents.bmc.com/supportu/documents/39/78/183978/183978.pdf There is a video on BMC DN that demonstrates it. I was pointed to a link from the current wiki documentation of this feature to a video on utube about this feature http://www.youtube.com/watch?v=OC5meQbvwAc&feature=player_embedded So, if you are up to date with the releases of the AR System, you might find that there is a lot of assistance to adding a new language! And, I see that there have been 120 views of the video. Given this list, I expect that count to be up to at least 121 within a week! Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, April 25, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy in Chinese ** Dave, The entire solution supports Unicode as a character set in the current releases. This has been true for some time now, but I don't know the details of everything. OK, OK, there is one piece that doesn't do the Unicode thing.... The Windows User Tool. But, since that is end-of-life as of the 7.6.04 release, I have stopped counting it. Yes, Dev Studio, the AR System server, the Web client, all the plugins for the AR System and apps. All support the system being configured with Unicode as the character set. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, April 25, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy in Chinese ** Doug, I'm assuming that Developer Studio is uni-code complaint? Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, April 25, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy in Chinese ** Susan, The AR System supports the localization of applications (whether BMC supplied or custom) and all aspects of the application. First, you need to understand that there are two different languages in an application: DISPLAY language This is the language that the display uses. It controls the labels, selection values, error messages, menus, date/time format, and all other aspects of the display of the system OTHER THAN the data content of fields. This is controlled by user preference settings of the locale and number separator and date/time format. Some of this is automatic. Some relies on the user entering various localized versions of messages in a catalog. Some relies on application VUIs being constructed correctly. DATA language This is the language that the data CONTENT of the records are in. This is what is IN the various character fields on the system. This is really controlled by what the user types in. The system will try to show all the DISPLAY components to each user in their local language. The system just shows the DATA as it was entered without translation. There is a chapter on Localization in the manuals that describes all the details of how to localize all aspects of the DISPLAY portion of the product. Labels - create alternate VUIs with the same name but different locale and change the label property of fields to the new language Selection fields - on the alternate VUI, open up the selection field and you will find that you can supply alternate words for each of the selection values Error messages - there is a catalog form where you enter alternate text for any system or any active link, filter, or escalation message so you can translate it to another language FB strings, and about 15 other things - the message catalog form is used for 15 to 20 categories of strings in various areas of the product where you can supply alternate versions of the strings for different languages Menus - static menus - use the message catalog Menus - dynamic menus (query menus) - Use the LOCALE field (not field 112 which is the row level security field but field (sorry, cannot come up with the field ID right now, but it is in the documentation, it is a field in the 100s range). You can then enter into your source of the query data records for each item in each language and the system will pull the right version. You can also use this for Set Fields operations and select the "locale aware" option to pull data for a given locale. I believe the same option is available for table fields in the current releases. From an API program, it is an option you can specify on a GetListEntry or GetListEntryWithFields call to have the system use this locale field to return only data from the specified locale. So, all of these things can be localized. All of these options and operations are documented in the Localization chapter. So, you can completely localize all aspects of the Display. Take a look at that chapter - probably in the Configuration Guide or Administrators Guide. NOTE: If you are going to mix data languages, make sure you configure your AR System server as a UNICODE server (and the DB too) to make sure that it cleanly stores all the characters of all different languages. Otherwise, you may have characters get stepped on when using a character set that does not have proper representation for characters of other languages than the character set was intended. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Tuesday, April 24, 2012 2:03 PM To: arslist@ARSLIST.ORG Subject: Remedy in Chinese ** Hi Everyone, We have an office in Shenzhen, China that began 3 years ago and at that time the staff was small and we were able to hire English speaking/writing staff. No problem. Now that our business is growing there we need to accommodate non-English speaking staff. Also basic things like installations and invoicing require exact Chinese spelling and some of that is getting lost in the Chinese to English to Chinese translations causing issues. I know that the 'Simplified Chinese' language set is supported but I interpret that to mean in field labels. Does anyone have experience with adding a second language to an existing Remedy application? This would include menus and selection field values. Did you have to run two sets of menu and somehow activate the one you want dependent on say your locale? What did you do for selection field values. That leads to database issues and how that is all stored too. The idea is a flavor of follow the sun for support. If you're in Europe or US you see English, if you're in China you see Chinese. How does that happen? I figure the locale takes care of the labels although I'm not really sure how that happens but what about field contents? Any experiences you've had would be helpful to know. I appreciate your feedback. Susan ARS v7.5p3 Oracle 10g Sun Solaris UNIX Users on Windows XP and 7 64bit Susan Palmer Enterprise Remedy Developer and Administrator ShopperTrak Chicago USA O: 312.529.5325 | M: 312.502.7687 spal...@shoppertrak.com<mailto:spal...@shoppertrak.com> www.shoppertrak.com<http://www.shoppertrak.com/> ARS v7.5p3 Oracle 10g Sun Solaris UNIX _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
