Sorry ... custom apps. On Tue, Apr 24, 2012 at 4:27 PM, Shellman, David <dave.shell...@te.com>wrote:
> ** ** > Susan, > > Custom apps or OTB? The ITSM suite uses locale to determine the view to > be displayed in the appropriate language. Not sure about menus. > > Dave > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer > *Sent:* Tuesday, April 24, 2012 5:03 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Remedy in Chinese > > ** > Hi Everyone, > > We have an office in Shenzhen, China that began 3 years ago and at that > time the staff was small and we were able to hire English speaking/writing > staff. No problem. > > Now that our business is growing there we need to accommodate non-English > speaking staff. Also basic things like installations and invoicing require > exact Chinese spelling and some of that is getting lost in the Chinese to > English to Chinese translations causing issues. > > I know that the 'Simplified Chinese' language set is supported but I > interpret that to mean in field labels. > > Does anyone have experience with adding a second language to an existing > Remedy application? This would include menus and selection field values. > Did you have to run two sets of menu and somehow activate the one you want > dependent on say your locale? What did you do for selection field values. > > That leads to database issues and how that is all stored too. > > The idea is a flavor of follow the sun for support. If you're in Europe > or US you see English, if you're in China you see Chinese. How does that > happen? I figure the locale takes care of the labels although I'm not > really sure how that happens but what about field contents? > > Any experiences you've had would be helpful to know. > > I appreciate your feedback. > > Susan > > ARS v7.5p3 > Oracle 10g > Sun Solaris UNIX > Users on Windows XP and 7 64bit > > > *Susan Palmer*** > > *Enterprise Remedy Developer and Administrator* > > *ShopperTrak* Chicago USA > > O: 312.529.5325 | M: 312.502.7687 > > spal...@shoppertrak.com > > www.shoppertrak.com > > > ARS v7.5p3 > Oracle 10g > Sun Solaris UNIX > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
