I do – but unfortunately I am currently working at an English only site so none
of the other views have been installed or I’d send screen shots of what it
looks like on different views..
And with the beast grown as big as it has, I no longer install it on my
laptop.. I have a laptop with only 160 GB HD space and like 4 GB RAM.. ITSM
will swallow all that in a single morsel and still stay hungry for more...
Joe
From: Shellman, David
Sent: Tuesday, April 24, 2012 6:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy in Chinese
**
Joe,
I don't think Susan has access to the ITSM Suite.
Dave
On Apr 24, 2012, at 6:13 PM, "Joe Martin D'Souza" <jdso...@shyle.net> wrote:
**
Off course..
That’s what the aliases are for..
After all the real data value will still be a integer and a number in any
language is still the same number.
Check out the selection fields on the million different views that are on
the ITSM forms.. that will give you more or less an idea how to do it if you
have not attempted tailoring a view to different languages before....
Joe
From: Susan Palmer
Sent: Tuesday, April 24, 2012 5:57 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy in Chinese
**
We are already using 112 field enabled to separate so that's already in place.
So on a different view you can change the selection field values to a
different language?
I'm interpreting that all my character menus would have to be data menus so I
could use the 112 field to display the correct values.
On Tue, Apr 24, 2012 at 4:42 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote:
**
As David said, you could have different views for different locales and
resolve the character menu problem..
For character menus, you could have a flag for the users to select what
their language preference would be. And store the contents of these character
menus in a configuration data form, with 112 field enabled that has two group
segregations.. One English and the other Chinese..
Those who have an English preference would be put in the English group and
the Chinese preference in the Chinese group..
That should be able to pull the right menus for both the languages..
Joe
From: Shellman, David
Sent: Tuesday, April 24, 2012 5:27 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy in Chinese
**
Susan,
Custom apps or OTB? The ITSM suite uses locale to determine the view to be
displayed in the appropriate language. Not sure about menus.
Dave
----------------------------------------------------------------------------
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Tuesday, April 24, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Remedy in Chinese
**
Hi Everyone,
We have an office in Shenzhen, China that began 3 years ago and at that
time the staff was small and we were able to hire English speaking/writing
staff. No problem.
Now that our business is growing there we need to accommodate non-English
speaking staff. Also basic things like installations and invoicing require
exact Chinese spelling and some of that is getting lost in the Chinese to
English to Chinese translations causing issues.
I know that the 'Simplified Chinese' language set is supported but I
interpret that to mean in field labels.
Does anyone have experience with adding a second language to an existing
Remedy application? This would include menus and selection field values. Did
you have to run two sets of menu and somehow activate the one you want
dependent on say your locale? What did you do for selection field values.
That leads to database issues and how that is all stored too.
The idea is a flavor of follow the sun for support. If you're in Europe or
US you see English, if you're in China you see Chinese. How does that happen?
I figure the locale takes care of the labels although I'm not really sure how
that happens but what about field contents?
Any experiences you've had would be helpful to know.
I appreciate your feedback.
Susan
ARS v7.5p3
Oracle 10g
Sun Solaris UNIX
Users on Windows XP and 7 64bit
Susan Palmer
Enterprise Remedy Developer and Administrator
ShopperTrak Chicago USA
O: 312.529.5325 | M: 312.502.7687
spal...@shoppertrak.com
www.shoppertrak.com
ARS v7.5p3
Oracle 10g
Sun Solaris UNIX
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