Hi listers, I have a question about what do you think is the best way of doing for the next requisite. I need to control a set of systems, not computer system, but something like robotic arms of a factory, machinery and other stuff that is intended to be monitored and Remedy must control it's availability and related SLA's.
SLA's are very different from anything supported by SLM, so I'm considering developing an external app to control the fulfillment instead of customizing the original one. But my question is about the way to store the set of devices to be monitored. I see three options: - Create a custom form to store them - Create a new CMDB class (or classes) - Use a predefined class, like computer system. I think I can obtain a good result with the three options. Also i see cons and pros for all three. But don't know what's your opinion, and if anyone as faced a similar situation in the past. Thanks, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24**** Fax: 971 75 07 94**** <http://www.sm2baleares.es/>**** SM2 Baleares S.A. C/Rita Levi **** Edificio SM2 Parc Bit**** 07121 Palma de Mallorca**** <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> <http://twitter.com/#!/SM2Baleares> <http://www.linkedin.com/company/sm2-baleares> La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato.**** P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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