The way to determine if you need to create another class is to consider what additional attributes you need to track that don’t exist in any of the other classes. My personal preference is to use the Computer System class as sort of a catch all, and like Rick Cook said, use Categorization to differentiate them. However, if there are specific attributes you need to track that don’t exist, you may want to consider creating another class.
As far as the Service Level Agreements, you didn’t provide enough information for me to understand why SLM doesn’t work for your needs but SLM can be integrated with external applications (including custom Remedy modules) so I’d personally still look into trying to go as out of the box as possible even if it meant more work than what you could do with a completely custom application. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Wednesday, May 02, 2012 5:10 AM To: arslist@ARSLIST.ORG Subject: CMDB recommendation ** Hi listers, I have a question about what do you think is the best way of doing for the next requisite. I need to control a set of systems, not computer system, but something like robotic arms of a factory, machinery and other stuff that is intended to be monitored and Remedy must control it's availability and related SLA's. SLA's are very different from anything supported by SLM, so I'm considering developing an external app to control the fulfillment instead of customizing the original one. But my question is about the way to store the set of devices to be monitored. I see three options: - Create a custom form to store them - Create a new CMDB class (or classes) - Use a predefined class, like computer system. I think I can obtain a good result with the three options. Also i see cons and pros for all three. But don't know what's your opinion, and if anyone as faced a similar situation in the past. Thanks, Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD284C.50EFF0E0]<http://www.sm2baleares.es/> SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD284C.50EFF0E0] <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> [cid:image003.jpg@01CD284C.50EFF0E0] <http://twitter.com/#!/SM2Baleares> [cid:image004.jpg@01CD284C.50EFF0E0] <http://www.linkedin.com/company/sm2-baleares> La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<<inline: image001.jpg>>
<<inline: image002.jpg>>
<<inline: image003.jpg>>
<<inline: image004.jpg>>
