I've seen the same thing with the 7.5 patch 007 user tool, and one of our units considered it a bug and downgraded back to a 6.x client - it appears related to the version of the user tool. I wonder if all of the newer clients exhibit this behavior?
David Durling University of Georgia > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > Sent: Tuesday, May 08, 2012 10:17 AM > To: arslist@ARSLIST.ORG > Subject: 764 User Tool Delay > > ARS 764 sp2 > User Tool 764 sp3 > > We can log in quickly and access all the non ITSM specific forms using the > User Tool without issue: people, support, locations, organizations,etc. We > will be using the User Tool for foundation data maintenance only. However, > we are finding that if left idle for a few minutes, there is a roughly 60 > second > delay when reconnecting. For example, run a query displaying all support > groups, toggle to another application, return to the user tool after a few > minutes and it will lock up for about a minute. User does not have to log back > in but just wait for the system to come back. This does not happen in the > midtier. > > Any thoughts? > > Thank you. > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
