I'll add that, in our case, the hang/delay seems to occur more like after 30 minutes of inactivity (not sure how much) - I think not just after a few minutes. This is against a 7.5 server, custom apps.
David > -----Original Message----- > From: David Durling > Sent: Tuesday, May 08, 2012 10:21 AM > To: arslist@ARSLIST.ORG > Subject: RE: 764 User Tool Delay > > I've seen the same thing with the 7.5 patch 007 user tool, and one of our > units considered it a bug and downgraded back to a 6.x client - it appears > related to the version of the user tool. I wonder if all of the newer clients > exhibit this behavior? > > David Durling > University of Georgia > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso > > Sent: Tuesday, May 08, 2012 10:17 AM > > To: arslist@ARSLIST.ORG > > Subject: 764 User Tool Delay > > > > ARS 764 sp2 > > User Tool 764 sp3 > > > > We can log in quickly and access all the non ITSM specific forms using > > the User Tool without issue: people, support, locations, > > organizations,etc. We will be using the User Tool for foundation data > > maintenance only. However, we are finding that if left idle for a few > > minutes, there is a roughly 60 second delay when reconnecting. For > > example, run a query displaying all support groups, toggle to another > > application, return to the user tool after a few minutes and it will > > lock up for about a minute. User does not have to log back in but just > > wait for the system to come back. This does not happen in the midtier. > > > > Any thoughts? > > > > Thank you. > > > > > __________________________________________________________ > > _____________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
