There is no hard limit as far as I know.
However, it could lead to a performance degradation if this number kept
increasing without an upper bound.
Are there really that many groups? Or could a few that have the same
members, although their functions may differ, be clubbed together? It may be
worth looking into the possibility of trimming them down based on that
although it’s a much nicer thing to have groups broken down functionally
rather than composition of members..
Joe
-----Original Message-----
From: Frank Caruso
Sent: Tuesday, May 08, 2012 10:34 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Number Of Support Groups
ITSM 764 sp2
Due to how the organization is structured the number of support groups
needed is becoming very large. The company has hundreds of locations to
support throughout the country and each location has specific personnel
assigned to support that location. My current estimate is there will be over
1200+ support groups. Due to the limited number of Support Group Levels
provided in ITSM the menu display of support organizations and groups that
will be presented to end users will be large. Through the use of templates
and auto assignment most incidents can have a support group auto populated,
but I am wondering whether I should attempt to decrease the number.
Are there any limitations in ITSM on the number of support groups that can
be created/managed?
Has anyone else had to configure a large number of support groups?
In order to assign an incident to a support person they must be part of a
support group, or is there some other hidden way to handle this in ITSM 764?
Since there are only two levels to define a support group, can anyone share
some possible naming conventions? (This company is split out by roughly 10
regions which could be set using the Organization field).
Any feedback is appreciated.
Frank
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