Our support groups are organized by into the following support org types:
IT Service Operations --> All Service Desk and Production Support Groups (Help Desk & L1) Application Support & Maint. (ASM) (L1) Systems Engineering (L2 & L3) Network Engineering (L2 & L3) Data Architecture (L2 & L3) App-Dev-<insert portfolio> - several app-dev areas organized by portfolio (L2 & L3) Infrastructure Services Risk Management Business Partners FYI - if you are doing change management with large support groups then you could have an issue with approval role limitations, see KA339823 on increasing limit on needed fields for approvals. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, May 08, 2012 9:35 AM To: arslist@ARSLIST.ORG Subject: Number Of Support Groups ITSM 764 sp2 Due to how the organization is structured the number of support groups needed is becoming very large. The company has hundreds of locations to support throughout the country and each location has specific personnel assigned to support that location. My current estimate is there will be over 1200+ support groups. Due to the limited number of Support Group Levels provided in ITSM the menu display of support organizations and groups that will be presented to end users will be large. Through the use of templates and auto assignment most incidents can have a support group auto populated, but I am wondering whether I should attempt to decrease the number. Are there any limitations in ITSM on the number of support groups that can be created/managed? Has anyone else had to configure a large number of support groups? In order to assign an incident to a support person they must be part of a support group, or is there some other hidden way to handle this in ITSM 764? Since there are only two levels to define a support group, can anyone share some possible naming conventions? (This company is split out by roughly 10 regions which could be set using the Organization field). Any feedback is appreciated. Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
