Happy Friday to all!
I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
