That’s a good observation.. I had not noticed that users that had lost access to the system permanently would hold their KB’s as hostage (literally).. I have not heard of any standard guidelines for this, but a good way to start might be running a report of all tickets (of all kinds) requested or assigned to that user, have been either reassigned or closed and reopened by another user as is appropriate, which includes the KB’s...
Joe From: Nancy Tietz Sent: Friday, May 18, 2012 9:56 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where is procedure for inactivating a Remedy User? ** Happy Friday to all! I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
