I would apply the change to all of the HPD:CTM:People menus just in case another menu is being used.
Stuart Schon Service Desk Systems - Manager Fujitsu Australia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael Sent: Tuesday, 29 May 2012 12:00 PM To: arslist@ARSLIST.ORG Subject: Delete Status Users in Customer Search ** Hello World! We have a Large number of people in our company, and when people leave, we move there customer account into Profile Status "Deleted" (but we don't actually delete them) My question is how to I stop the accounts showing up in the dropdown list on the incident form. I've modified the HPD:CTM:PeopleMenu-LastName (and all other ones; Email, Firstname, PhoneNumber, etc...) to include "AND ('Profile Status' = "Enabled")", but the deleted users still show up. I've flushed the midteir, but still no luck Any help would be greatly appreciated. Thank you Regards, Michael Benz Remedy Programer Holcim Australia Shared Services www.holcim.com.au <http://www.holcim.com.au/> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
