This may also occur if you've changed the name of your DB away from the
default. Defect # is SW00432060.
For example, the install logs while connecting to new DB might say:
(Apr 16 2012 11:29:32.688 AM
+0100),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask,
LOG EVENT {Description=[Failed to check database
connection],Detail=[com.microsoft.sqlserver.jdbc.SQLServerException: Cannot
open user default database. Login failed.]}
After Renaming the DB , the default database of the User which will be used to
connect to the database, should also be changed.
For example "ARAdmin" will be linked to the old database i.e. ARSYSTEM_OLD and
should be changes to "ARSYSTEM_NEW" .
After Changing the DB you should be able to move ahead with Upgrade option.
-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, June 08, 2012 8:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP3 installer Solaris - no upgrade option
Patrick,
If I remember correctly, that is caused by a lack of proper ID/PW on previous
screens when asked for the ARAdmin account. When that is specified properly it
doesn't prompt for SA, and it provides upgrade capacity.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, June 08, 2012 8:53 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.04 SP3 installer Solaris - no upgrade option
** feeling crabby today.. .
Running installer (solaris 10 - ars 7.6.04 sp2 going to sp3, oracle 11) it is
now prompting a system password for create or overwrite.
however, I never selected to overwrite, or create - my system is already
running just fine.. UPGRADE not showing up..
I looked through arslist, I am missing it..
I know we had a discussion, but I thought that was sp2 , not sp3.. anyone
find this one? or got a fix action?
--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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