Yes I think it was 6.3 that we stumbled on it. We keep hoping and checking the release notes. Haven't seen any reference to it being changed.
As we get ready to upgrade to a new version it's something we test to see if we can go back to the Notify workflow. Still seems to be there. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, June 13, 2012 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account Are you kidding? That was a "bug" back in 6.3. BMC still has not fixed it? I thought it had been fixed so I am glad this came up as part of the discussion. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, June 13, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account There was a bug with the Notify processes within the AR System. I think it's still in 7.6.04. You can have a large character filed for the To: on your form. The To: field on the AR System Email messages form is also large character field. However a bug in the Notification workflow trims the data to 256 characters. So if your combined email addresses in the To:, CC: or BCC: are longer than 256 characters, they will get trimmed to 256 characters when they hit the AR System Email Messages form. The work around is to push directly to the AR System Email Messages form. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 13, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just caution you that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
